Best AI Voice Agents in New Zealand

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Assembled's AI Voice Agent offers an innovative approach to phone support, creating customer experiences that are both enjoyable and efficient by eliminating traditional phone trees and simplifying complex decision-making into fluid conversations. This technology features realistic interactions with minimal delays, cutting-edge noise reduction, and support for multiple languages through real-time translation. It provides around-the-clock voice assistance that can scale endlessly, managing countless simultaneous interactions without the need for additional staff. The AI connects directly to your knowledge base, CRM, and platforms like Shopify, enabling it to address intricate issues such as refunds and record modifications—providing actionable solutions rather than mere responses. It integrates effortlessly into your contact system, utilizing intelligent handoffs based on customer sentiment and team availability, while ensuring complete context is preserved. With enterprise-level dependability and built-in failover mechanisms, it guarantees uninterrupted service around the clock.

Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions). Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.

AI Rudder is a software firm that leverages advanced AI voice automation technology to enhance customer interactions significantly. By utilizing AI voice assistants, call centers can conduct high-quality, human-like calls at remarkable speeds, while effortlessly gathering and processing data to engage and activate a larger customer base. Additionally, AI Rudder enables call centers to cut down on expenses by automating mundane tasks and alleviating the burden on agents. This shift allows agents to concentrate on responsibilities that require a human touch. Ultimately, AI Rudder is committed to transforming the landscape of business communication for years to come, ensuring a more efficient and effective customer service experience.

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Kore.ai enables enterprises worldwide to harness the power of AI for automation, efficiency, and customer engagement through its advanced AI agent platform and no-code development tools. Specializing in AI-powered work automation, process optimization, and intelligent service solutions, Kore.ai provides businesses with scalable, customizable technology to accelerate digital transformation. The company takes a model-agnostic approach, offering flexibility across various data sources, cloud environments, and applications to meet diverse enterprise needs. With a strong track record, Kore.ai is trusted by over 500 partners and 400 Fortune 2000 companies to drive their AI strategies and innovation. Recognized as an industry leader with an extensive patent portfolio, it continues to push the boundaries of AI-driven solutions. Headquartered in Orlando, Kore.ai maintains a global presence with offices in India, the UK, the Middle East, Japan, South Korea, and Europe, ensuring comprehensive support for its customers. Through cutting-edge AI advancements, Kore.ai is shaping the future of enterprise automation and intelligent customer interactions.

Floatbot.AI is trusted by leading enterprises across industries including insurance, collections, lending, healthcare, banking and BPO. From automating customer interactions to streamlining workflows, our platform helps businesses achieve operational excellence, reduce operational costs and deliver better CX.

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

Ada is the omnichannel AI platform transforming customer service. Built to automate, scale, and elevate the customer experience, Ada’s generative AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion customer interactions since 2016. With Ada, organizations can eliminate long wait times through AI Voice, which provides natural, fast, and frustration-free phone support - no IVR menus required. AI Messaging powers personalized service across social, web, mobile, and SMS, while AI Email transforms inboxes by resolving 70% of customer emails automatically. Designed for enterprise use, Ada combines automation and intelligence with unmatched control, transparency, and security. The platform is HIPAA, SOC 2, and GDPR compliant, ensuring sensitive data is protected at every level. Through Ada Playbooks, businesses can automate complex SOP workflows - like refunds or trial extensions - with precision. Measure ROI with built-in analytics tracking CSAT, NPS, automation rates, and other KPIs that matter most. With robust APIs and out-of-the-box integrations, Ada fits seamlessly into any tech stack. Discover how Ada reduces costs, scales customer service, and delivers faster, higher-quality support - without compromising brand voice or experience.

As artificial intelligence becomes increasingly advanced, its presence in our daily lives is on the rise. What once belonged to the realm of science fiction has seamlessly transitioned into our reality. We now experience the convenience of voice assistants integrated into various devices, including smartphones, vehicles, and home entertainment systems. It was inevitable that businesses would harness these technologies for enhancing customer service. Currently, organizations across diverse sectors such as healthcare, tourism, and finance are transforming their customer service approaches through the implementation of chatbots and voice assistants. Although chatbot technology is progressing rapidly and is widely adopted to boost customer satisfaction while alleviating employees from monotonous tasks, significant challenges still remain. It is crucial for organizations employing voice assistants and chatbot solutions to be aware of these limitations in order to fully leverage their potential. By addressing these challenges, companies can optimize their customer interactions and improve overall service efficiency.

Seamlessly engage with your customers whenever and however they prefer. With the Interactions Intelligent Virtual Assistant, fostering communication and achieving tasks with your customers has never been easier. By integrating cutting-edge Conversational AI advancements and genuine human insight, we are redefining the standards for outstanding customer engagement. This Intelligent Virtual Assistant empowers your customers to communicate through speech or text in a way that feels natural and personal, ensuring a smooth experience from beginning to end. An Intelligent Virtual Assistant, or IVA, not only modernizes customer service but also personalizes it, making conversations feel more human. Thanks to the capabilities of Interactions IVAs, driven by Conversational AI, customers can express themselves just as they would in a face-to-face interaction, alleviating the common frustrations linked with traditional automated systems. Even amidst background distractions, varied accents, and unreliable connections, Interactions IVAs maintain their ability to accurately understand customer input, enhancing overall satisfaction and engagement. This innovative approach ensures that every interaction is not just functional, but genuinely connects with the needs and preferences of the customer.

As a leading solution in Digital Employee and Conversational AI, Amelia incorporates the finest aspects of human interaction—such as dialogue, expression, emotion, and comprehension—into daily user experiences, fostering deeper connections and enhancing business value. With the support of Amelia, the Digital Employee Builder allows organizations to create tailored, no-code Conversational AI solutions at scale for diverse applications, significantly speeding up deployment and maximizing return on investment. Amelia's cognitive abilities encompass episodic memory, process memory, intent recognition, and emotional intelligence, enabling her to tackle intricate queries, manage transactions, and provide customized customer support effectively. This capability is what establishes her as the Most Human AI™ in the industry. In addition, Amelia utilizes her semantic memory to retain facts, concepts, and their interconnections, allowing her to learn from various sources such as standard operating procedures (SOPs) and policy documents, which she can then apply in conversations. Furthermore, this adaptability ensures that Amelia continues to evolve and meet the changing needs of businesses and their customers.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

Introducing the world's pioneering autonomous contact center that delivers continuous, adaptable capacity for every customer interaction through advanced voice AI technology. Address customer concerns over the phone with seamless, lifelike AI-driven dialogues that effectively comprehend customer intent, leading to swift resolutions. Instantly respond to every incoming call and eliminate waiting times with round-the-clock service accessible at any time and from any location. Adjust your customer service capabilities up or down effortlessly without incurring excessive costs, needing to train additional agents, outsourcing, or preparing for seasonal shifts. Significantly lower your customer service expenses by only paying for the services you utilize, avoiding long-term commitments to capacity. Monitor overall customer satisfaction, analyze average handling times, and identify emerging trends such as competitor mentions, product defects, and upselling possibilities, enabling you to enhance your service like never before. This innovative approach not only streamlines processes but also empowers businesses to make data-driven decisions for continuous improvement.

Sesame imagines a future where computers possess lifelike qualities, allowing them to see, hear, and engage with users in a seamless manner. At the heart of this aspiration is the creation of a personal companion—an intelligent and ever-present friend that not only converses but also keeps users organized and informed, ultimately helping them evolve into improved versions of themselves. To give users a taste of this groundbreaking innovation, Sesame offers a research demo for exploration. Moreover, the company is in the process of developing lightweight eyewear designed for all-day comfort, which will deliver high-quality audio and facilitate easy access to the companion, enabling it to accompany users as they navigate the world. The interdisciplinary team at Sesame is committed to making voice companions an integral part of everyday life, emphasizing the importance of incorporating natural human-voice interactions that effectively bridge the divide between humans and machines. As technology continues to advance, Sesame's vision aims to redefine how we connect with our digital environments.

11.ai serves as a voice-centric AI assistant leveraging ElevenLabs Conversational AI and utilizes the Model Context Protocol (MCP) to link your voice to routine tasks, facilitating hands-free activities like planning, research, project management, and team collaboration. Its seamless integration with various platforms, including Perplexity for live online research, Linear for tracking issues, Slack for communication, and Notion for managing knowledge, alongside the ability to support custom MCP servers, allows 11.ai to understand and execute sequential voice commands while contextualizing information and performing significant tasks. This innovative assistant provides immediate, low-latency interactions and supports both voice and text modalities, offering features such as integrated retrieval-augmented generation, automatic detection of languages for fluid multilingual dialogue, and robust security measures that ensure compliance with industry standards like HIPAA. Furthermore, the versatility of 11.ai makes it an invaluable tool for teams seeking to enhance productivity and streamline their workflows efficiently.

Haptik is the largest Conversational AI company in the world, having reached more than 100 million devices and processed more than 2 billion conversations. The company's intelligent virtual assistant solutions allow Fortune 500 brands to improve customer experience, reduce costs, and increase sales. Haptik has received numerous industry awards, including the Frost & Sullivan Award as Conversational AI Company Of The Year 2018 and recognition by AI Time Journal as one of the Top 25 AI Companies In the World 2018. Oyo Rooms and Samsung are among Haptik's top clients and partners. Haptik is part of the Reliance Group of Companies, which acquired a majority share in the company in an April 2019 deal worth $100 million.

The Omilia Conversational Self-Service Solution stands out as the sole AI offering in the current market that proudly supports over 70 production-grade contact centers worldwide, delivering distinct benefits for companies eager to utilize Voice/speech or Text virtual agents that embrace the future of AI-driven services. The applications of Omilia's Virtual Assistant are designed for true omnichannel functionality, created once and utilized across various platforms, ensuring a cohesive and comprehensive conversational AI experience through multiple channels such as IVR systems, social media messengers, web chat, smart speakers, mobile applications, email, and SMS. With a single platform and straightforward integration, businesses can achieve consistency across all channels and formats, ensuring the same high-quality conversational experience is maintained everywhere. This innovative approach not only streamlines the deployment process but also enhances customer engagement through seamless interactions.