Best AI Sales Assistants for Zendesk

Dialpad's AI Sales Assistant enhances the efficiency of sales teams by delivering immediate insights throughout their calls. It automatically records conversations, identifies essential highlights, notes action items, and provides AI-generated suggestions for follow-up actions. By equipping sales representatives with quick access to vital information, the AI Sales Assistant enables teams to remain organized, boost their performance, and concentrate on nurturing relationships rather than being bogged down by note-taking.

Adversus empowers outbound sales teams by providing smart workflow automation, immediate performance metrics, and organized call direction, allowing representatives to concentrate on their discussions while enabling managers to guide with accuracy. Streamline lead prioritization, arrange call schedules, and document follow-up notes seamlessly. Gain insights into performance metrics by individual representative, campaign, and call results. Accelerate the onboarding process for newcomers and enhance uniformity throughout your team. Specifically designed for systematic outbound calling within B2B sales, as well as sectors such as insurance, energy, and telecommunications. Fully ISO certified and compliant with GDPR regulations.

Kixie: Smarter Calling & Texting for Revenue Teams Kixie is the AI-powered sales engagement platform that helps teams connect faster, close more deals, and scale effortlessly—all while keeping it personal. 🔥 Outbound Sales: Boost connection rates up to 400% with AI-powered Local Presence, Multi-Line PowerDialer, and Spam Risk Prevention. 🚀 Marketing: Automate calls & texts for instant follow-ups and high-converting outreach—without the manual work. 📞 Inbound Sales & CS: Handle more calls with smart CRM-based routing, shared SMS inboxes, and instant auto-replies. 📊 RevOps & Leadership: Get AI-driven insights, real-time coaching tools, and advanced analytics to level up your team. 💥 Supercharge your sales team today! Visit our website to get started for free, no credit card required.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more

Drift is a conversational AI platform designed to help businesses engage website visitors, qualify leads, and accelerate the sales process through real-time messaging. The platform uses AI chat agents to interact with visitors, answer questions, and guide prospects through personalized buying journeys. Drift enables marketing teams to capture high-intent leads by identifying visitors and gathering relevant company data such as location, account history, and engagement signals. Instead of requiring users to fill out forms, Drift allows prospects to instantly chat with AI or connect with a sales representative. These conversations help businesses respond faster to buyer interest and shorten the time it takes to move prospects through the sales funnel. Drift also routes qualified leads directly into sales workflows, allowing teams to follow up with context and personalized communication. Built-in reporting tools provide insights into conversation performance, engagement metrics, and revenue attribution. These analytics help organizations refine their conversational marketing strategies and improve conversion rates. Drift integrates with CRM systems and sales platforms to ensure conversations are aligned with existing revenue processes. By combining AI-driven conversations with real-time buyer insights, Drift helps businesses create more engaging customer experiences and generate stronger sales pipelines.

Gong is a robust AI-powered revenue platform that enables businesses to centralize their revenue workflows and optimize engagement strategies. It integrates with existing CRMs, providing in-depth customer insights, accurate forecasting, and improved sales execution. Gong's platform supports teams by offering data-driven intelligence on customer interactions, eliminating redundant tasks, and improving productivity. With Gong’s tools like Gong AI and Gong Data Engine, companies can streamline operations, enhance sales coaching, and drive business outcomes more effectively.

The backbone of revenue management lies within a central nervous system that ensures no revenue signal goes unnoticed. By delivering the appropriate data to the right individuals at the precise moment and location they require it, you empower them to excel in their roles. It is crucial to stay informed about significant developments, whether it's tracking leads, closing deals, or handling cases. Provide your team with the necessary insights and direct them towards the most effective actions. Integrate your workflow with platforms you already use, such as Slack and MS Teams, allowing seamless search, access, and editing of your CRM. Understand critical metrics, monitor team activities, and step in to provide coaching as needed, while also measuring performance and assessing the impact of vital initiatives. Troops alerts you instantly about events that could significantly influence revenue, simplifying the process for teams to identify and execute the right actions promptly, regardless of the device in use, enabling peak performance. Furthermore, Troops streamlines routine tasks for customer-facing teams, allowing them to allocate more time to engage with customers and prospects, ultimately driving higher satisfaction and success through enhanced focus on relationship-building.

Gain a clear understanding of the factors that contribute to your team's achievements. By tracking the journey from lead to opportunity and from cross-sell to renewal, over 10,000 businesses have effectively minimized risk, opened new avenues for growth, and accelerated their revenue streams. Effortlessly synchronize deal activities and engagement metrics to gain a comprehensive view of your sales process. It's crucial to recognize that activity data serves as the primary predictor of sales performance. Our system automates, integrates, and logs all team activities directly into your CRM. Uncover the specific actions your sales representatives have taken, identify any missed steps, and analyze how prospects have reacted, enabling you to achieve more reliable and predictable outcomes. Gaining insights into the distinctive practices of your top performers has never been simpler. Record, transcribe, and scrutinize every customer interaction throughout the sales process. Collect valuable transcripts, key phrases, trends, and talk durations. By merging conversation analytics with extensive activity tracking and advanced machine learning, you can enhance every aspect of your organization, including forecasts, reporting, product development strategies, and much more, ultimately driving sustained success. This thorough approach ensures you are well-equipped to adapt to changing market conditions and elevate your team’s performance continuously.

Aissist.io introduces a Hybrid AI Workforce that completes work from start to finish. Digital Agents function inside the platforms your team already uses and take over repetitive tasks such as tagging, summarizing conversations, routing issues, responding and updating internal systems. Companies adopt Aissist to scale sales, support and operations without adding more headcount. Customers report 83% automation, 2x performance at 50% cost and a 4.8+ CSAT when Digital Agents handle routine workload. Setup is fast because Aissist learns directly from your conversations, documents and product knowledge. Aissist understands text, image, video and voice input, integrates with any backend system through public APIs and works across chat, email, SMS, social channels and WhatsApp. Teams stay focused on important work while Aissist handles busywork.

Call Optix is an innovative platform that utilizes AI for sales intelligence and voice analytics, turning customer interactions into actionable revenue insights. It provides automatic transcription and analysis of each call, incorporating sentiment analysis and dynamic tagging to uncover trends and identify upselling possibilities. Additionally, the AI is capable of extracting tailored fields pertinent to your business, such as check-in dates, policy numbers, and vehicle preferences. Performance scorecards for agents evaluate call quality and efficiency, offering managers insightful visibility regarding both strengths and areas needing improvement for focused coaching. The Business Intelligence Dashboard functions as an up-to-the-minute command center, displaying call metrics, talk time, and revenue statistics, while the visual Sales Board and Pipeline Funnel facilitate the tracking of deals through customizable stages, complete with win/loss ratios and conversion information. By streamlining the entire process from lead acquisition to deal management while maintaining a comprehensive activity history, Call Optix integrates conversation intelligence and CRM into a single platform, supported by AI agents that manage bookings, qualify leads, and conduct follow-ups effectively. This cohesive approach not only enhances operational efficiency but also empowers teams to make informed decisions that drive sales growth.

SalesDirector.ai, a revenue data platform for B2B sales organizations, captures and delivers intelligent sales data and analytics to all revenue stacks. We collect email and calendar data from sales rep activity, and cross-reference that data with CRM data to provide predictive insights about their pipelines and behavior. These insights can be delivered directly to their CRM, or visualized in their favorite BI software (Tableau, Domo Google Data Studio, Power BI, Power BI, or Einstein Analytics). These predictive insights can help sales organizations optimize their opportunity pipelines, increase win-rates, and power their entire revenue stream with reliable, intelligent sales data. Leading companies such as MongoDB and JD Power, Digital Map and Wicresoft use SalesDirector.ai.

Dialpad Sell offers a comprehensive AI-enabled sales outreach solution that empowers reps with real-time coaching, insights, and automation to accelerate the sales cycle. The platform provides live call transcription, sentiment analysis, and keyword detection, enabling sales teams to sharpen their messaging and handle objections effectively. Managers benefit from AI Playbooks and scorecards that optimize coaching and help improve individual and team performance. Dialpad Sell integrates with a wide range of CRM and business tools, including Salesforce, Zendesk, Hubspot, and Microsoft Teams, ensuring smooth workflow integration. Businesses experience significant improvements, such as a 50% increase in post-call efficiency, a 75% boost in coaching effectiveness, and a 22% reduction in rep turnover. Built on a secure, dual-cloud architecture, the platform meets stringent compliance standards including GDPR, HIPAA, and SOC 2. Its robust disaster recovery and 100% uptime SLA provide reliability for enterprises of all sizes. Dialpad Sell helps sales organizations enhance productivity, win more deals, and deliver exceptional customer experiences.

Effortlessly design workflows and applications that bridge connections between individuals and data. Create advanced workflows and applications that provide an engaging experience enriched with smart features. This enables everyday users to construct and oversee workflows without relying on specialized service teams. By harnessing the capabilities of Backflipt, organizations can empower customer-facing staff, partner managers, sales development representatives, and support teams to interact proactively and seamlessly with fresh information. The Backflipt App Builder platform facilitates both citizen developers and IT operations in crafting secure, compliant enterprise applications, all while allowing for personalized CSS file customizations through a low-code, no-code approach. Develop applications to streamline business operations or to eliminate repetitive tasks while ensuring a captivating user experience. Utilize Backflipt Graph to tailor experiences based on user context, enhancing their productivity. Additionally, create an application or workflow designed to prepare for upcoming meetings by gathering participants' profiles and insights from previous discussions, thereby fostering meaningful interactions. This comprehensive approach not only simplifies processes but also enhances collaboration among teams.

Software designed to assist in the creation and management of a team of intelligent sales robots is available. You can establish a squad of sales robots capable of sending emails, qualifying leads, and enhancing your sales pipeline significantly. Sales Innovator serves as a platform for businesses to assemble a fleet of AI-driven sales robots aimed at improving both outbound and inbound sales efforts. You have the ability to scale to an endless team of AI sales robots that can efficiently handle email communication and lead qualification, thus streamlining your sales process. These robots can serve as the initial point of contact for engaging with prospects who have recently shown interest online, including low-scoring leads and partner referrals. Additionally, they can follow up as the secondary contact after your sales representatives have made initial outreach attempts to highly interested prospects. Furthermore, these robots can initiate proactive communication with leads that have demonstrated interest in the past but have not been contacted for over 90 days, including those marked as closed or lost. The combination of these capabilities ensures that no potential lead is left unattended, maximizing opportunities for conversion.

Oskar by Skarbe redefines sales productivity by embedding a smart AI agent directly in your inbox. Designed for founders, consultants, and small business owners, it automates repetitive sales tasks such as tracking leads, following up, and scheduling reminders. Oskar records calls, captures contacts automatically from emails and meetings, and provides real-time guidance on what to do next. Its conversational intelligence qualifies leads based on engagement signals, ensuring your focus stays on high-value prospects. When it’s time to reach out, Oskar drafts natural follow-up emails using your voice and context from prior exchanges. The platform eliminates the need for spreadsheets or complex CRMs, replacing them with an AI-driven workflow that keeps deals progressing smoothly. Users report shorter sales cycles and up to 20% higher conversion rates after switching from traditional tools. With Oskar, selling becomes a natural part of daily communication rather than a separate, time-consuming process.

Immerss Live Commerce is a comprehensive live-commerce platform aimed at revolutionizing the online shopping experience by making it interactive and led by human engagement. This innovative platform empowers brands and retailers to host live shopping events, facilitate personalized virtual co-shopping interactions, and connect with customers through AI-enhanced chat agents, all seamlessly integrated into their own websites. It features shoppable video streams, live chat options during events, and the ability to access recorded shopping content, enabling viewers to purchase products as they watch or engage. According to the platform, live chat interactions boast a conversion rate of approximately 28%, significantly higher than the mere 2% typical of standard online checkout processes. By fostering a guided and immersive shopping journey, it not only enhances sales conversion rates but also increases the average order value and minimizes return rates. Additionally, the platform includes 'outbound clienteling' capabilities for proactive customer engagement, equips digital associates with tools to interact with shoppers in real time, and provides comprehensive sales tracking and analytics for live sessions, ensuring that businesses can optimize their strategies effectively. Overall, Immerss Live Commerce is reshaping the landscape of online shopping by blending technology with a personal touch.

Rox is an innovative platform powered by AI that aims to revolutionize the way enterprise sales teams interact with their clients. By consolidating disparate data sources, including CRM entries, call recordings, and transaction systems, Rox creates a comprehensive central system of record. It also employs an "agent swarm" of AI assistants that are always active, monitoring accounts to identify risks and opportunities in real time, crafting personalized outreach messages, and automating various administrative tasks. Designed to be integrated with data warehouses, Rox seamlessly connects to existing data infrastructures and enhances them with external signals such as news, job postings, and financial updates. The platform presents actionable insights through voice, chat, or workflow formats, ensuring that users can easily access relevant information. Additionally, Rox integrates smoothly with traditional tools and is tailored for account-based revenue strategies, enabling sales professionals to regain several hours each week, boost engagement by over 30%, and even double their sales-accepted pipeline in early customer implementations. This positions Rox as a vital asset in modern sales operations, ultimately driving better performance and efficiency across the board.

Quilt is a sophisticated assistant platform powered by AI, specifically tailored for technical sales, proposals, and solution teams, streamlining tedious tasks like responding to RFPs and preparing for demonstrations. This platform features a Questionnaire Assistant that can help users fill out nearly 95% of RFP questionnaire answers within minutes, a Knowledge Assistant that transforms an organization's repository of information—including files, chats, transcripts, support records, and wikis—into an interactive conversational format, and an upcoming Live Assistant that will serve as a valuable companion during technical discussions. Additionally, Quilt integrates effortlessly with file storage systems, chat logs, sales enablement tools, and corporate wikis, allowing teams to access current organizational information right when they need it. Built with enterprise-level security as a priority, Quilt ensures customer data remains isolated, with its models not being fine-tuned on shared data, while all information is encrypted both at rest and during transmission, complying with SOC 2 Type 2 standards. With its innovative features and commitment to security, Quilt empowers teams to operate more efficiently and effectively in their technical sales processes.

Rep AI combines behavioral AI (built-in) and conversational AI from ChatGPT to deliver personalized shopping experiences for everyone. ChatGPT is a conversational shopping assistant. Rep will handle the entire shopping process right in the chat - even the checkout. Every conversation is contextualized and focused, as it should be. AI will constantly scan your website to ensure it is always up-to-date. Let AI do the heavy lifting. Our AI will answer all questions about products in a conversational manner. It can even understand idioms, slang and other slang. Includes multi-language conversations, contextual support, and an AI that is built to work 24/7. We use a deep-learning predictive algorithm to detect in real-time visitors who need help and offer them hyper-contextual and personalized artificial intelligent shopping assistance.

Integrate all your sales resources with our intelligent inbox powered by AI. Utilize tailored analytics to expedite the deal-closing process and boost your efficiency. With Varolio, you can manage your messages, leads, and tasks seamlessly in a single location. Our AI-driven inbox keeps you organized, allowing you to concentrate on the most important aspects of your work. By leveraging AI, gain profound insights into customer interactions that enhance engagement and allow for a more personalized sales strategy through data-driven methods. Streamline your sales operations with automated follow-ups and effective lead management techniques. Allow AI to take care of routine tasks, giving you the freedom to nurture relationships and finalize transactions. Varolio can be customized to address your specific sales requirements, ensuring a tailored fit for your approach. Experience superior data security alongside adaptable integration with your current CRM and other sales tools. Varolio stands out as an enterprise-grade solution that prioritizes your privacy and can be fully tailored to align with your security protocols. It is compatible with any major LLM provider, ensuring versatility in its application. Every piece of communication is encrypted both during transmission and while stored, providing you with peace of mind regarding your data's safety. With Varolio, you can elevate your sales strategy while maintaining the highest standards of security.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Mendable is an innovative platform that harnesses AI to assist businesses in developing tailored chat applications by leveraging their existing technical assets, such as documentation and knowledge repositories. This approach not only cultivates AI-driven assistants that can efficiently handle inquiries from both customers and employees, but it also alleviates the burden on support teams while improving user interaction. The platform allows for smooth integration with a variety of data sources, including GitHub, Notion, Confluence, among others, which streamlines data ingestion and synchronization processes. Users have the flexibility to customize their AI models by choosing from base models like GPT-3.5-Turbo or GPT-4, and they can enhance response accuracy through answer corrections and prompt modifications that align with their brand's unique voice. Mendable also prioritizes enterprise-level security through features such as SOC 2 Type II certification, Single Sign-On (SSO) capabilities, role-based access control (RBAC), and the option to bring your own key or model (BYOK/BYOM), thus ensuring robust data protection and regulatory compliance. This comprehensive approach not only empowers organizations to build effective AI solutions but also fosters trust and security in the management of sensitive information.

Certainly is an AI platform that uses conversational AI to facilitate ecommerce and customer support. Companies can deliver extraordinary experiences and scale their growth with our next-generation technology. Conversations with visitors provide insight that helps to ensure fewer product returns, lower cart abandonment, and a higher customer lifetime value. Certainly is on an ambitious mission to help businesses create amazing user experiences by creating a digital counterpart of their top salesperson. The Certainly Conversational Ai software works seamlessly across all platforms that you use to run your business. It's your new conversational interface for customer care, sales, marketing, community, HR, and management. It transforms any interaction into a frictionless and relevant user experience. Are you curious about how automated chat could help your business? Let one of our experts walk you through a Conversational AI chatbot that is tailored to your content.

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.