This is true in general and doesn't just apply to storage devices that you think no one else here has ever managed.
I understand that ... but it all depends on how you define "enterprise".
Running a NAS box for 100 people versus running big huge storage for an actual 'enterprise' application spanning hundreds of terabytes (and being business critical to a multi-billion dollar company) is a different thing entirely.
In my experience, the people doing the latter pay for the 'pampering' because the outage is ridiculously expensive to your business and trumps the cost of the support agreement. As in, your company will lose millions of dollars for every hour you have a disruption, so the support contract is considered cheap compared to the consequences of a failure.
I've certainly known people who say they work on enterprise class systems who would be laughed at by people who run some really large systems. I've known a few people who call what they do 'enterprise', but which I would call 'departmental'. It's all a matter of scale, and where it fits in your business.
And, at a certain scale, using cheap consumer drives and acting like you've got an enterprise solution is considered a business risk. Which is precisely why on the higher end of this there are such systems and vendors with support contracts and all the pampering.
I know people who do storage for companies where if the storage was to go offline, production halts until it's fixed. As in, entire plants sitting idle and losing product (and revenue) because they can't track and process it.