We have these devices in our pockets that connect us with the rest of the world instantaneously, the vast majority of people expect because they pay some kind of amount ever month that these things are supposed to work flawlessly every single time. This kind of thing was mind boggling a generation ago, even up until a few years ago if you wanted to be sure something got done, you had to talk to someone on the other end of the phone line, a delivery will be made, a bank account opened, etc. I get that younger generation grew up with pretty much instant gratification for everything, but that doesn't make it right. The technology has outpaced our ability to get used to it we basically went from sending smoke signals, to being connected to all the collective knowledge of humanity overnight, there is no wonder that people are complaining about stuff. Technology is not perfect, it will not work 100% of the time, there is not a machine built since the beginning of time that will, get over it. Very few people do not even realize what it takes to get they call to connect when it actually does work, that kind of thing was called magic a few years ago.