Dude, seriously, think about this for a minute. There is NO WAY that happened.
What exactly do these cool? Do they cool water or act like an AC?
I've been managing facilities and staff to maintain cooling towers for years. I've personally cleaned them, I've personally maintained them, and I've personally been responsible for the water treatment/chemistry as part of their operational and preventive maintenance.
The answer to your question is, they technically cool water, which is then piped back into a building(s) and used as a "heat sink" for any air conditioning/refrigeration equipment inside the building. In your home air conditioner, you have the box with the fan that sits outside. This box is called the"condenser". The condenser's job is to release any heat that is removed from inside the house. In that type of mechanical refrigeration, the refrigerant (R-22, colloquially called Freon) is compressed to allow for a controlled evaporation cycle inside the indoor unit (the evaporator). As the refrigerant absorbs heat from inside the home, it is pumped outside to the condenser where it releases the head into the air (in this case, the outside air is the "heat sink"). That is, the fan on the condenser pulls outside air across the coils where the hot refrigerant is being pumped, and the heat transfers to the outside air, cooling your house.
In large commercial applications, it is often more efficient to use water based systems to achieve this. In this method, the refrigerant that has absorbed the heat from inside the facility is dumped into what's called "condenser water". The water absorbs the heat, and the cooled refrigerant goes back to the air conditioning systems in the building to absorb more heat. The condenser water is pumped up to the cooling towers where it is filtered through several screens while large fans pull outside air across them (similar to the home system). The combination of the water flow patterns, air velocity, and evaporation will cool this condenser water, allowing for it to be sent back to the indoor air conditioning systems so that it can absorb more heat and start the cycle again.
I mention all of this to say this: the ONLY reason this type of contamination is happening is because of improper maintenance. Period. Water treatment systems are just about idiot proof. So, while we may not hear about it, I guarantee someone, somewhere took a short cut. Maybe it was the end of the fiscal quarter and someone was under pressure to save money, so they postponed the delivery of the aquastat chemicals for a couple of weeks to make budget. Maybe a maintenance engineer didn't really do his rounds inspection that day and so he didn't see that one of the chemical feeder pumps had tripped out on overload. Maybe the maintenance workers didn't want to spend a few hours inside one of these steamy boxes cleaning out additional algae buildup. It's not a glamorous job to say the least, but not terribly difficult in the grand scheme.
People should not only lose their jobs and licenses for this, people absolutely deserve litigation for this. This is nothing short of negligence.
The names, addresses and credit card numbers (since it's a pay site) must be real.
I think a name is pretty easy to fake. Last time I checked, PO Boxes can be had for a very small fee (or once could even put a false address in.....what correspondence would a person want to receive via US mail from that site at their home?), and as for the Credit Card, once could just get a prepaid Visa Debit Card, load it with funds, and use that to pay.
Voila! Privacy secured.
If someone truly gets caught because of this, they weren't being careful. Now, I want to be clear here, I am absolutely not advocating for cheating. Personally, I find the concept abhorrent and the sign of a truly weak character. But, if you're gonna do it, be smart about it.
Power corrupts. And atomic power corrupts atomically.