Comment CSR (Score 1) 117
To be fair, the only thing I can see "wrong" with what the support guy did was that he wasn't apologetic. Outside of that, he seemed attentive, persistent and adaptable. If I were trying to remote troubleshoot some hardware and the internet kept cutting off and the people I was trying to work with kept leaving early or showing up late, I would probably have been hard pressed to act as calmly as Frank did.