Submission + - X-platform conference solution for user support?
Midnight Thunder writes: Today I was contacted by support staff of a company, whoes software solution we use, because we were having issues installing the upgrade software. Their product runs on, amongst others, Solaris. To help them, they establish a conference session to the local computer, so they can see what the user is doing and help them along. The catch is the conferencing solution requires MS-Windows and Internet Explorer to run. Luckily for me I was using an X-Windows server on a Windows based PC, but would have had issues if my workstation was Solaris or any other non-Microsoft system. My question is whether there are any similar solutions that a support site could use in this manner, but which works on multiple platforms?
