I think the whole system is screwed up.
It could be just your keyboard driver. If you think you've been infected, maybe check that one.
I have (neigh, had) a client making the same choice right now.
+1 for having the horse sense to move on from that client, after you told them to hold their horses and they didn't listen. I guess you can lead a horse to water, but you can't make him drink. If they're going to get on their high horse and be as stubborn as a mule, then they're going to end up trying to close the barn door after the horse has bolted. When comparing in-house vs cloud, in-house really is a horse of a different colour. Trying to run a tech business on the cloud is just horsing around.
For large values of one, one equals two, for small values of two.