better technology doesn't help enough!
To oversimplify, if you have 1 error in a thousand, and you have 10,000 (crooks + innocent people), you do (10,000 * 9,999) comparisons and get 99,990,000 / 1,000 = 9,990 errors. In stats, it's a selection of every two persons out of 10,000.
It's really something like (select one of 100 crooks from 10,000 innocents), but it's still an insanely huge number of comparisons. Hoeever good your technology, adding more people will give you (N * N-1) more chances of getting an error.
Facial recognition vendors are very careful to NOT report their error rates in ways that expose this problem: it's the "elephant in the room" for that industry. And that includes Siemens, my former employer.