Meanwhile, Snap-On, Mac and Matco break less often to begin with. When they do break, the local distributor shows up the same day in their truck with a replacement and you still get the customer out the door by close of business.
All of this, and maybe Apple support too, works really well when you live in the city, near one of their facilities. When you live anywhere else, it all goes to hell. The delivery trucks don't go to most of the shops, so you get stuff from whichever truck actually shows up. And when you need a machine serviced, they expect you to either bring it in, wait, or ship it and wait. It's not just Apple, I don't mean to pick on them alone; my fun stories involve HP... but only because I didn't buy Apple, or Sony, etc etc. (The Sony machines ordered alongside my HP which finally died of nVidia GPU die bonding failure plus HP tech with bad habits died long before my HP did.)