Comment Re:The extra running expense is a blatant lie (Score 1) 442
Remote administration on *nix systems is so easy that it astonishes people that come from an MS Window background. Also your desktop admins are typically also the server admins since you no longer need a dedicated mail server admin to keep MS Exchange boxes from falling over. That means time savings so you need less staff. I look after a mixed environment of 120 systems and have to spend a disproportionate amount of time on the 25 MS Windows machines
Your experience is what I experienced at a telco with Windows Servers, OS/2 Servers, Lotus Notes Servers, Linux Servers, Unix Servers and mainframes. The Linux and Unix servers only came down when we brought them down. Amazing how much you can do with those to OS NIXs that do NOT require bringing down the servers. OS/2 had the next best uptime; than Lotus Notes and finally Windows.
In a similar MS Windows shop there were four of us putting in a lot of overtime. Now I don't make close to twice what I did when I was one of four people, what does that tell you about the expenses in those two cases?
Tell me about it, I would have loved to have more administrators working with me, not to mention make more money. The salary BS is very much another lie. As if a company is going to pay your more these days with so many System Administrators out of work thanks to off shoring, yea right! We are living the free market dream...as if lobbyists do not prevent markets from functioning based on supply and demand as a truly FREE market.
I have heard of Unix/Linux System Admins making north of $120K per year, those guys/gals are worth every penny too. The one I personally knew, was managing north of 300 servers and still had time to test software and do even more. Why, simple, he was a true "expert" and no paper tiger. He configured the systems to save him time, do things faster and was simply more effective not only for himself, but the company as well.
An expert knows the answer off the top of their head, period. If they pause to think about it, they are considering one of the 10 - 20 options for that specific command and want to give you the correct option. Either that or they are considering one of many ways to accomplish the task and want to suggest the one that would be most effective given the constraints involved, usually self imposed constraints of the hardware/software used at that site. Anything less than this definition, in my opinion, is NOT an Expert. This is also why an "Advanced" professional, by my definition, is a much stronger job candidate than 98% of the so called "Experts" out in the industry. In most jobs with most companies you simply do not have the time required to become an "expert" in any given one area and if you did, not only would your type A, non techie manager be ragging on your performance, but you would not be "qualified", per Human Resources, for that next position at the same or another company simply because that next job would require you to be a so called "expert" in 5 other programming languages, scripting languages, SQL database derivatives, software application packages, network protocols, etc, etc, etc,...
And remember you have to have had actual work experience on those 10 topics in the last 3 years also to qualify....what a farce.
Also since there are few licence costs (and the commercial software we use has floating licences) that means you can have spare machines lying around to be swapped in when something goes wrong. Try asking for an extra MS Exchange licence to do that and see what accounts say. It's also easy to keep desktop machines configured identically so that you have a spare desktop machine you can swap over to the user in minutes - no $1000 or so in extra licencing costs for a spare machine. I other words, the "extra expense" tactic is a preemptive lie where MS salesmen are attempting to accuse other platforms of something that is true on the MS platform. It's childish and quite disgusting.
Very, very true. As a manager at another company, I was responsible for a pretty significant budget that included everything IT. At any given time, usually due to hardware problems, 10 - 14% of our desktops were down. Because we were NOT restricted by licensing issues, we had extra computers configured and ready to go. When a worker's PC died for any reason, we plug and played a new system at their desk. Since all their resources were assigned, via scripts, when they logged in, there was not an issue with software, access, anything. The restrictive licensing in most businesses today related to proprietary software would preclude me having that capability today. What a mistake.
I have talked to Linux Systems Administrators that were responsible for administering well over 13,000 users in multiple geographic locations. They told me straight up that Active Directory would be a major headache for them. Fortunately their companies were not just Microsoft centric in their IT purchases.
The computers are only there to do tasks.
Absolutely, PCs are tools, nothing more. I would add to that, a very simple truth... if you do not control 100% the computers on your network, in your business, that you are responsible for; then you a few incidents from being reprimanded and/or terminated for something that is not your fault and/or is out of your control.
Nothing like getting blamed for inabilities and ineptness because one proprietary party's hardware and/or software does not perform as advertised. Its real fun explaining to the Vice President of another Business Unit that the problem is specifically due to that proprietary vendor. You of course are prepared with actual test cases and proof that, that is where the fault lies if you are worth your salt. Even worse when the proprietary vendor knows they can NOT fix the problem and starts blaming you the IT support person for the problem. (Can you say GPF, General Protection Fault; Different Office Word data formats, oh the list, oh the humanity) And support from that vendor, yea right. A total waste of time in every case based on my well over 5 years of experience with one major telco who actually paid for the support for all its hardware and especially its software. It was less than fun to use it(their support help desk), and every time I tried, not one time did they provide a solution that actually worked. You were much better off if you kept your own internal database of past problems and their solutions. Also it helps to know how to search on the web; where open source always will reign supreme. Closed source is highly over-rated and rarely worth the money you are spending.
Most companies do not admit to all the costs associated with the proprietary software or they would not use it, without palms getting greased. This is in reality what happened overseas, that and being dependent on any one or more components that are designed by default to vendor lock you in...can you say Outlook.
Of course back in the day we did not auto-roll-out anything that was not thoroughly tested first to be compatible with all the applications, hardware, network, printers, servers, software that our business used and needed. We were much too professional for that. Only novice newbies ever made that mistake. And a good IT Manager would not let them make that mistake as they knew it would put their job in jeopardy. Today auto roll=out with no ability to pre-test is standard business practice...foolish and short sighted. I guess your down-time is really not as expensive as you declare, at least your down time is allot less than ours was, that is for sure.
I bet many of those Windows ONLY shops do what we did, get in before 7:30a to bring up the Windows Servers, that way, officially, no outage ever occurred. Yea we cooked the books to show better uptime, you had too with Windows and Lotus Notes. But never with OS/2, Linux and Unix those are just the facts.
A funny aside unrelated to software and Microsoft...
I was the only System Admin on my team that our company's help desk was 100% sure would call in after the 24 hour support pager was called after hours or on the weekend. At least that is what they told me...I told them to let my Manager know if someone did not answer. One time, my Manager called me into his office and was in the process of calling me on the carpet for ignoring his urgent page to my SkyTel "24 hour Emergency Duty" pager, ignoring my assertion that I never received a page. He insisted that the SkyTel System never failed and that the pagers always went through. Obviously I did not have an answer for him that he wanted to hear. Fortunately for me, his page came in, 20 minutes after the fact, while I was standing in front of him, in his office. After I asked him if this was the page he was referring to, he just said get out of my office.
Technology never fails, yea right! When it does I want to have a backup hardware and software, ready to go and if licensing restricts me from doing so, well that is unacceptable by any definition. Its not like the backup is sitting their running when it is not in use. Also a very good reason not to allow another vendor to turn off any piece of your IT infrastructure because they "feel" that copy is "unauthorized" based on serial numbers, licensing or swapping out hardware components. Are they on crack? Well they can be if they want, but that does not mean you have to follow them down the alley and join them...become a crack head too! Nope you have options if you plan, don't let them take your options away from you!