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AI IBM

IBM Watson To Replace Salespeople and Cold-Callers 316

Posted by samzenpus
from the coming-to-a-drive-thu-near-you dept.
An anonymous reader writes "After conquering Jeopardy! and making inroads into the diagnosis of medical maladies, IBM's next application for Watson is improving sales and customer support. Companies will be able to simply fill Watson (or rather, DeepQA) with domain-specific information about products and services, and sit back as it uses its natural language processing skills to answer the queries of potential customers. The potential benefits are huge. Watson could either augment existing sales and support teams, or replace them entirely. Also, in a beautiful and self-fulfilling twist, the first application of this re-purposed Watson will be be internally, at IBM, to help sell more IBM Watsons to other companies."
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IBM Watson To Replace Salespeople and Cold-Callers

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