10-year-old Microsoft Ticket Resurfaces? 257
Ian Lamont writes "Microsoft is apparently taking seriously a blogger's claim that a Microsoft tech support employee called back to check on a 10-year-old BSOD trouble ticket. The anonymous blogger suspects someone at Microsoft typed "1/8/08" into their tracking system for the date of a follow-up call, instead of "1/8/98." Microsoft told Computerworld support cases "are reviewed regularly so that we can ensure we're resolving customer issues in a timely fashion — regardless of the callback commitment set by the agent. Nonetheless, no system can ensure complete accuracy."" To be fair, this is all unverified, so choose to believe at your own risk.
So? (Score:4, Informative)
Over 2-3 years later, someone finally closed the ticket.
These things happen.
Re:I don't believe it (Score:4, Informative)
Re:I don't believe it (Score:5, Informative)
2 - you are giving way too much credit in abilities to help desk people. it's so bad nowdays that most are incredibly uncaring and skilled due to falling wages.
3 - I not only have the same phone # from 10 years ago, but it's a cellphone number! I also plan on keeping my voIP number for at least 25 years or until my provider dies or turns evil.
I know many people that have been bugged by incredibly old followup calls from tech service at a company. One friend was called on gear that we had removed and threw away for at least a year and a half... It was on a spontaneous reboot issue we reported 5 years ago.
Re:I don't believe it (Score:1, Informative)
You'd be amazed. I know, myself, two people personally whose parents still don't pay for touch tone (they don't have it activated). The only way this can be the case is for the phone line to be earlier than when bell allowed CLECs (1990 or so, I can't remember exactly when). Otherwise, you are required to have touch tone and pay extra ($2.95 or so monthly) for it. Yes, I tried to get it cancelled (my modem doesn't care about pulse or tone), you can't, it's an odd tariff item that is a REQUIRED service now, only grandfathered accounts have it option.
This is in Ontario, Canada, for those wondering.
Re:Hey, they're early! (Score:3, Informative)