The World's Most Modern Management System

NeoPrime writes "CNN has a story about an Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.' He further feels that every employee should 'rate their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. There is even an electronic ticket system to flag anything they think requires action in the company. The company president explains, 'It can be I have a problem with my bonus, or My seat is not working, or My boss sucks.' This ticket is then routed to a manager for resolution. The article's argument: India has the most modern management system in the world."

Amazing!

[Locke2005]

This company appears to have actually implemented the electronic equivalent of a suggestion box! I call dibs on the patent for using a computer to implement suggestion box functionality!

Ticket #000314: My Boss Sucks

[El_Muerte_TDS]

Ticket status:
[ ] Open
[ ] Assigned
[ ] Not a bug
[ ] Feature request
[x] Won't fix
[ ] Closed

Well... that's useful.

Only one way to success

[frieza79]

But do they have Hawaiian shirt Fridays?
Thats the only true way to get employees to be more productive and happier, all at the same time.

Wrong Article Title

[mark_jabroni]

employees come first and customers second

Suggested Title : India discovers Government.

Re:Sounds great

[tntguy]

That's called a union.

Re:Hmpf

[Anonymous Coward]

> This sounds like a PR stunt.

Sounds to me like the people who run the company have read Iain Banks's book The Business and want to be able to buy themselves a country sometime in the not too distant future, perhaps for the convenience of having diplomatic passports issued to senior staff.

Just a thought.

Regards, A.C.

Re:Hmpf

[arootbeer]

Interesting things happen when [a company's management] embraces "bottoms-up".

There's a joke in there somewhere...I just know there is!

Arrested Development quote

[matt me]

(Board room meeting)

Why are we spending so much money on whistles?

Customers second? Indeed.

[BocaJuniors]

...Indian IT outsourcing firm HCL Technologies, whose president feels that 'employees come first and customers second.'

Well, this certainly explains my experiences with Indian companies.

Re:Hmpf

[stanmann]

By my count there are at least 3 jokes in there trying to get out.

Re:Hmpf

[AaronLawrence]

Did you mean: Voila?

Viola: a musical instrument