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Christmas Cheer

Please Don't Ask Me About Windows On Christmas 559

Like many Slashdot users I spend a wee bit of my otherwise leisure time doing gratis tech support for people I may not even know. I usually don't mind too much but last Christmas I got more than one call from distant relatives that, along with wanting to spread holiday cheer, had me weigh in on whatever might be wrong with their new gadget. I was pleased as punch to see this article in the NYT (F.R.Y.Y.Y) about where I might be able to send the less techo hip. If you do *Windows* tech support for grandma after hours this article might also come in handy." Here are a couple of previous articles about the sorry state of conventional support options -- perhaps articles like this will spark some entrepreneurial ideas, too.
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Please Don't Ask Me About Windows On Christmas

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  • by inode_buddha ( 576844 ) on Saturday November 23, 2002 @10:51PM (#4741066) Journal
    Heh, I don't even have to wast for the holidays... ppl call me up anyhow, and the first thing that crosses my mind is
    dd if=/dev/zero of=/dev/hda bs=512
    There now, that should fix it....

  • Ah yes... (Score:5, Funny)

    by vga_init ( 589198 ) on Saturday November 23, 2002 @10:52PM (#4741073) Journal
    The age old problem of people asking you to help them out with their gadgets or begging you to fix their computer for them, either over the phone or in person. Over the years, I have discovered a twofold solution to this problem:
    1. Pretend like you don't know what the solution is and tell them you can't help them.
    2. Buy one of those handy t-shirts that read, "No, I will not fix your computer." Wear this shirt daily for best results.
  • by Anonymous Coward on Saturday November 23, 2002 @10:54PM (#4741077)
    As if any self-respecting geek would have more than one shirt...
  • by wuchang ( 524603 ) on Saturday November 23, 2002 @10:54PM (#4741082)
    if google made $1 everytime someone used them to find an answer to a tech support question, they would 0wn microsoft.
  • by GrimSean ( 545405 ) on Saturday November 23, 2002 @10:55PM (#4741086) Homepage
    RTFM before you call me
  • by CottonCandyEater ( 574370 ) on Saturday November 23, 2002 @10:56PM (#4741091)
    will solve all those problems
  • by Herkum01 ( 592704 ) on Saturday November 23, 2002 @10:56PM (#4741092)
    You see a geek may have as many shirts as they desire, but to forefill their role, they can only WEAR one shirt! :)
  • by BlackTriangle ( 581416 ) on Saturday November 23, 2002 @10:57PM (#4741098)

    Never let anyone know your job/schooling involves tweaking computers.

    Example:

    Hot Blonde at Campus Bar : So what's your major?

    You : Computer Science

    Hot Blonde at Campus Bar : Ooh, can I get some help from you later? Here's my roommate's friend's number. They'll know how to get in touch with me.

    You : Cool!

    Later On, after spending 20 hours on some shitty HTML assignment for her:

    Hot Blonde previously at Campus Bar : Get the fuck out of the Computer Lab, loser.

    Wrong!

    Let's try again.

    Hot Blonde at Campus Bar : So what's your major?

    You : Art History

    Hot Blonde at Campus Bar : My daddy bought me a cool Rembrandt painting for my 16th birthday. Well that, and the bimmer. Want to come up to my room and see it?

    Correct.

    This can be rough if the only people you know are coworkers and people in your Degree Major, but if you're that kind of person, you're fucked anyways.

    I had to learn this the hard way, being in Computer Science in a previous life. Although my answer to the problem was to change majors ; instead, I am a Liberal Arts Major. And *wink wink* my previous major was Mathematics.

  • by Clue4All ( 580842 ) on Saturday November 23, 2002 @10:58PM (#4741105) Homepage
    Call up Janie Porche and her PowerBook. She saved Christmas [apple.com]! Who wants to spend Christmas afternoon downloading Windows drivers??
  • by Anonymous Coward on Saturday November 23, 2002 @10:59PM (#4741109)
    Oh, yeah, that's right. Then they CERTAINLY won't call asking for help, because Linux is SO much more user friendly than Windows. (Or, perhaps it WILL solve the problem because they'll get so frustrated they'll put the box in the garbage can.)
  • by vga_init ( 589198 ) on Saturday November 23, 2002 @10:59PM (#4741112) Journal
    Well, if you are like me and would want to both avoid the hastle of washing your shirt daily in order have better personal hygene and still be respected by your fellow geeks, you will find it very convenient to buy multiple copies of the same shirt. No one will ever know that it's not the same shirt. ;)
  • Hey... (Score:1, Funny)

    by Anonymous Coward on Saturday November 23, 2002 @11:01PM (#4741119)
    I don't celebrate Christmas, you insensitive clod!

    And, it's not even Thanksgiving yet... sheesh.
  • My answer (Score:4, Funny)

    by SILIZIUMM ( 241333 ) on Saturday November 23, 2002 @11:02PM (#4741120) Homepage
    Look, simple : this [thinkgeek.com] this [thinkgeek.com] or even this [thinkgeek.com] .
  • by MacAndrew ( 463832 ) on Saturday November 23, 2002 @11:03PM (#4741127) Homepage
    What comes with manuals any more?

    I remember my wife's friend having a long conversation with Dell wanting to know why her new box didn't come with any printed manuals. Of course, Macs come with 4-page instructions that look like those graphic pamphlets on airplanes explaining wordlessly how to use a western-style toilet.

    And when you have a manual, an upgrade obsoletes it. I've very glad to see them gone, but sympathize with novices missing them. I guess I would suggest going to the bookstore to get one of those cheery tip and how-to books -- some are pretty good by now. (e.g., Laporte's "TechTV Leo Laporte's 2003 Technology Almanac"? looked interesting in the bookstore)

    Actuallu -- any good all-purpose book suggestions out there?
  • Christmas! (Score:2, Funny)

    by i_need_no_nick ( 577071 ) on Saturday November 23, 2002 @11:03PM (#4741130) Homepage
    Yes, this is off-topic and yes, this confirms just how sad I am.

    One of the things I look forward to about the festive season is that Christmas Tree icon.

    Two things, therefore, that I'd be pretty pleased to find in my stocking on the 25th would be a) a copy of the software used to make the christmas tree and b) a big 1600x1200 desktop wallpaper-size copy of the image.

    In keeping with the Christams spirit, I'll say... "Mode me down and I will... not send you a card!" :P

  • by f00zbll ( 526151 ) on Saturday November 23, 2002 @11:13PM (#4741157)
    but what if the computer won't boot, or won't run IE :)
  • by citking ( 551907 ) <jay AT citking DOT net> on Saturday November 23, 2002 @11:17PM (#4741178) Homepage
    Scrooge gets a visit from the ghost of hand-me-downs past...

    "Uncle Frank gave me his old PC with a 50 Mhz Pentium Processor, 4 meg RAM, ISA video card, and monochrome display. How can I get The Sims on here? I think we have like 900k free on the A drive..."

  • by Com2Kid ( 142006 ) <com2kidSPAMLESS@gmail.com> on Saturday November 23, 2002 @11:17PM (#4741180) Homepage Journal
    • You wouldn't expect your brother-in-law the mechanic to fix your car for free, would you?


    Well now that depends, if I fix his computer for free;

    uh, yah. :)

    (see, it is called exchange of labor. :) )
  • F.R.Y.Y.Y. (Score:2, Funny)

    by Old Wolf ( 56093 ) on Saturday November 23, 2002 @11:20PM (#4741192)
    Come on, someone ask what this means so I can reply and get karma!
  • SHHH!!! (Score:5, Funny)

    by Col. Panic ( 90528 ) on Saturday November 23, 2002 @11:22PM (#4741204) Homepage Journal
    Supporting Windows is making me rich! I am constantly receiving calls from clients who run NT, 2000 and even XP! A lack of support options means I am in demand! In this economy I can't afford for people to switch from Windows.

    Please, if you care about the IT support business; if you like spending every spare minute earning cash; or if you just want to see other peoples' systems crash and burn, JUST SAY WINDOWS!!

    And if you can get people to install those freaking HP print managers and logitech mouseman drivers, hey! More business for me :)
  • by Arandir ( 19206 ) on Saturday November 23, 2002 @11:23PM (#4741205) Homepage Journal
    When you're down visiting for Christmas I need you to open up my CD drive and see what's making all that racket, because you're a programmer and know all about computers!
  • by Anonymous Coward on Saturday November 23, 2002 @11:28PM (#4741230)

    Buy one of those handy t-shirts that read, "No, I will not fix your computer." Wear this shirt daily for best results.

    KNowing how silly people are, I'm sure that would just cause them to look at my shirt and say: "Hey, funny shirt. I guess you know a lot about computers? Can you help me with my new Apple PodBook? The Windows XP on it isn't working right."

  • by vga_init ( 589198 ) on Saturday November 23, 2002 @11:30PM (#4741232) Journal
    Why assume that these shirtless people are all men? I, for one, encourage toplessness for both sexes. :)
  • by ender81b ( 520454 ) <wdinger@@@gmail...com> on Saturday November 23, 2002 @11:59PM (#4741347) Homepage Journal
    Here Here! While I have no problems supporting or helping my family with computers (hey, they ARE family) I get somewhat.. annoyed when friends/friends of friends want me to fix their computers. The worst part of it all is that if you fix it, and something breaks on it, it will forever be your fault. YOU broke it when you fixed it last time come and repair your damage, etc, etc. And of course if you work in an IT department of a company you always get those lovely people who decide they can stop you in the halls and ask computer questions about their home systems. My personal favorite.

    I have a friend who works at Best Buy in the 'tech' department. They have like a computer tune-up service for about 100$. I asked him what they do and it was pretty simple; defrag/scandisk and wipe out every piece of spywear on the computer/multiple installed programs, etc, etc. He said they never notice and 9 times out of 10 they say their computer runs so much faster. Heh, that's what I've started to do. Just wipe the darn thing as clean as you can make it - chances are they will never notice and, if they do, pull a BOFH and just make an excuse "your IDE hard drive driver was conflicting with your network interface card so I had to delete Bonzai Buddy. Just trust me"

    Argh. I also just started billing people, makes my life so much easier.
  • FRYYY (Score:2, Funny)

    by Ligur ( 453963 ) <[moc.liamg] [ta] [nikaj.rugil]> on Sunday November 24, 2002 @12:06AM (#4741370)
    So it's a frelling acronym now, huh? If you people are gonna keep this pace up, RTFA may actually get in handy some day!
  • by baryon351 ( 626717 ) on Sunday November 24, 2002 @12:08AM (#4741381)
    Ugh. I'm in the same situation, but thankfully most of my family own Macs, and I have no problem throwing small suggestions their way, and giving people hints on where best to help themselves. They're my relatives, I know them well, and know what'll work well with them

    There's always exceptions however. My Aunt wanted to buy a computer, and could get a decent deal on a 2nd hand Mac. Her daughter uses a mac, her brother uses a mac, one of her sons uses a mac, her niece (me) uses several macs, her best friend has 2 iBooks and her neighbour is one of the local Mac service centre techs. We all advised her on which Mac to get, and how to expand it, as she'd never used a computer before and wanted to get into the graphical side of it.

    So she goes and buys a PC because the neighbour on the other side said Macs suck. Now she's stuck with no support, apart from the quite overpriced local PC dealership she bought the PC from. I stopped helping her when she asked "Why do you all own such incompatible computers?".
  • by Anonymous Coward on Sunday November 24, 2002 @12:11AM (#4741390)
    Yes, of course.
    It is BOTH, otherwise they would use windows, which is the downgrade ...
    You follow the idea ;)

    Good boy, Sit now.
  • by alanwj ( 242317 ) on Sunday November 24, 2002 @12:27AM (#4741437)
    I had to learn this the hard way, being in Computer Science in a previous life. Although my answer to the problem was to change majors ; instead, I am a Liberal Arts Major. And *wink wink* my previous major was Mathematics.

    How ironic. Now that you can get hot chicks, you won't be able to afford them.

    Alan
  • by b17bmbr ( 608864 ) on Sunday November 24, 2002 @01:00AM (#4741553)
    hello, yeah i am having problems with my PC

    okay, what is the problem.

    well, the computer is doing _______________.

    okay, what distribution are you using? mandrake, debian, redhat?

    um, i don't know, it's a PC

    okay, down in the bottom right hand corner, there is either a K, or a foot.

    no, it says start

    (hmmm..., must be icewm)okay, press start, then click terminals, click aterm, then type uname -a and hit return

    um, there's no terminals option.

    okay, you see pretty fields inthe background?

    yes

    good, makes you feel relaxed and comfortable, right?

    yes

    good, it's supposed to. go to slashdot. see my sig.

    what's a sig?
  • by electrick ( 579755 ) <cyber_siouxsie@hotmail.com> on Sunday November 24, 2002 @01:11AM (#4741585) Homepage

    You see, christmas ia no longer a joy for the teenager. Not only must the awkward youth spend time with family and endure endless comments about (lack of) boyfriends, (lack of) taste in clothes and finaly, (lack of) social life. We must now deal with the mind boggling queries of the adults about their new toys.

    Grandma got a new version of Windows. Joy. Although I am not a windows users and must give support *over the phone*, not able to play around and discover the problem, I am expected to be able to fix her installation woes, and quickly.

    Of course, I must also make AOL work in an efficent manner. I would comment that I am not Jesus Christ, but that kind of heathenism isn't allowed at the dinner table.

    Let's not get into the time I was asked to install an older version of Windows (95) over a newer version (ME) without distroying any of the information on the computer. (i.e., without formating.) When I asked why, I was told that Grandpa's Outlook Express wasn't printing files properly. My hand became firmly stapled to my forehead.

    *sigh* And they say my angst is unjustified.

  • by account_deleted ( 4530225 ) on Sunday November 24, 2002 @01:16AM (#4741605)
    Comment removed based on user account deletion
  • by Chanc_Gorkon ( 94133 ) <gorkon&gmail,com> on Sunday November 24, 2002 @01:38AM (#4741690)
    Amen. My Family gets free help. My neighbor used to until I had to go fix something 5 times in one week and then the next time he called/asked me I said my family comes frist, but I would help him out for 20 bucks an hour (Nothing like 100 bucks....I am easy and besides he is my neighbor and I do have to live next to him). As soon as I did that, he stopped calling me. My favorite one was when he asked me three times when someone e-mails him something where does it go when he saves the attachment somewhere. My discovery was....where ever the default dialog points and it looked like it went to My Documents Most common save dialog...noone EVER changes that.....at least the dumb ones never do. They just save everything in My Documents and have no clue on creating another directory and sorting things. My next favorite one was hey AOL or MSN made me download something and all of a sudden it doesn't work or look the same (usually version updates). Or The other one related to those types of things....I can't "connect" to msn 8 (yet they hae a cable modem) so I can't get on the internet. Yet I ask them to fire up a browser...a REAL browser and it works just fine. When ever I hear...my AOL or my MSN doesn't work my first answer is call them! I am not going to try and debug that abomination that is msn 8.
  • by Phroggy ( 441 ) <slashdot3@ p h roggy.com> on Sunday November 24, 2002 @01:39AM (#4741695) Homepage
    Wear this shirt daily for best results.

    Right. And don't wash it. Then they won't want your help.
  • by Bloody Bastard ( 562228 ) on Sunday November 24, 2002 @01:46AM (#4741711)
    I used to help people with their computers. The biggest problem is that they usually thought I was having all the fun of the world, and usually didn't consider it as work.
    Ha!
  • by Phroggy ( 441 ) <slashdot3@ p h roggy.com> on Sunday November 24, 2002 @01:47AM (#4741714) Homepage
    if google made $1 everytime someone used them to find an answer to a tech support question, they would 0wn microsoft.

    I always find it amusing when the answer to your question is in the Microsoft Knowledge Base, but Microsoft's search engine doesn't seem to find it. Hint: add "site:support.microsoft.com" to the end of your query. For example, to see Microsoft's definition of quality:

    well-designed web page site:support.microsoft.com [google.com]

    Q218155: ...the Wininet.dll file determines if the HTML content attached to the HTTP error is a well designed Web page. This is based on the size of the page.
  • My Mom (Score:3, Funny)

    by Triv ( 181010 ) on Sunday November 24, 2002 @02:10AM (#4741769) Journal
    My mom's hilarious. She calls me with problems on her Toshiba laptop, even though the last three cmputers I've owned have been macs and she bought me two of them. Sigh. :)

    Triv
  • by eggnogg ( 626735 ) <eggnogg85@hotmail.com> on Sunday November 24, 2002 @09:39AM (#4742783) Homepage
    The Rules
    The Game of Christmas is a game for any number of players, but must include at least three who would much rather be watching The Guns of Navarone and two who would prefer a nice walk, after all "It's only a bit of drizzle and we could all do with some fresh air."

    Contents
    One poorly decorated sitting-room; one television set; one remote control (confiscated); one complete boxed set of "Grievances", including Huffs, Chips, Grudges, Injuries and Insults; a disgruntlement of relations.

    Preparations
    Preparations may begin on Boxing Day of the previous year ("Never again"), but must begin no later than August or early September. Players should allow three months to manoeuvre into one of the four correct starting positions. These are:

    i) The Stand-off Position: "But we came to you last year: it's your turn to come to us."
    ii) The Feet-up Position: "Of course we'd love to have you; it's just that we're a shorter drive from you than you are from us."
    iii) The Hands-off Position: "Actually, we were thinking of going abroad this year. No, it's not that we didn't enjoy it last year".
    iv) The Hands-up Position: "Would you mind if we also brought her sister from Wales? The one with bulimia? You see, she's terribly depressed at the moment."

    Playing the Guilt card
    Early playing of the Guilt card, followed by the Huff, is essential. Any change to the Christmas schedule beyond mid-October may be opposed by the Home Captain by accompanying the Guilt Card with the exasperated sigh: "I suppose we'll have to make do, though as usual it's very last minute."

    Objective
    To cause the maximum number of players to depart the room slamming the door before close of play. Each exit must be accompanied by the question: "Was it something I said?" To which the players left in the game must reply: "So what do you think?"

    How to play
    Each player of Christmas must invade another player's space by asking a series of Personal Questions. These are drawn from one of five categories:

    i) History: eg, "Was it in 1978 or 1979 that you forgot my birthday? No, it doesn't matter. I've forgotten all about it. It's just that I don't suppose I'll ever really get over it."
    ii) Sport: eg, "Who told your children they could play French cricket in the kitchen?"
    iii) Hobbies and Interests: eg, "But what makes you think I didn't like the shoeshine kit you gave me the year before last?"
    iv) Guess the Weight: eg, "Is it just me or have you put on weight?"
    v) Politics: eg, "How can you possibly say that when it comes to third-world debt they've only got themselves to blame? I can't believe I'm hearing this!"
    If the answer is either incorrect or unrepeatable, the Chip then passes to the original player, who now holds an all-important Grudge.

    Remember
    If one of your ploys is sunk, you may add Insult to Injury to form a complete set of Grievances.

    How to start
    Players from the ages 8 to 80 sit around the table staring at one another. Players aged seven and under proceed to screech at one another either a) "Give it", or b) "But I had it first". Players aged 81 and over must now raise their eyebrows and mumble either: a) "In my day we were perfectly happy to make do with a cardboard box and a bit of string", or b) "They've lost all sense of respect".

    First move
    The Home Captain makes the first move by reading the following instructions in monotone: "The score is doubled when the square landed on is either less than the total number indicated by the spaces moved by the previous player or the route taken by the green player is indicated by the square landed on by the player with the highest score at the beginning of the round, but only if the sum of the aggregate is the same as or less than the score of all the remaining pieces combined (a challenge may not be called unless the challenger is at right angles to the player with the lowest number of cards)."

    Second move
    The second player then looks vexed and replies: "I'm sorry, but that's not how we've always played." Subsequent disputes about the rules then continue in a clockwise direction until that point when one or more players insist that the original rulebook states that the correct direction for disputes is anti-clockwise.

    The role of non-players
    At least once every five minutes each non-player must call out either, "But The Guns of Navarone is about to start", or, "If we don't go for that walk, it'll be dark in half an hour". Non-players over the age of 81 are allowed to repeat, "It's a time for the kiddies" over and over again. Extra points may be gained by leaning over a player's shoulder for three minutes and breathing noisily before exclaiming: "You shouldn't have done that!"

    Scoring
    The winner is the first player to find himself in a deserted room. On hearing one or more of the following sounds drifting through the slammed door, the winner may add these points to his total:

    i) Mutual recrimination (one point).
    ii) Indiscriminate sobbing (two).
    iii) Tyres screeching (four).
    An extra five points are awarded for each melted strawberry creme discovered beneath a cushion.

    Warning
    The game of Christmas should be played no more than once a year.

    egg
  • by medscaper ( 238068 ) on Sunday November 24, 2002 @11:41AM (#4743140) Homepage
    I did the exact same thing through college. But my rates didn't go up around holidays - they went down - no one was around, anyhow.

    My favorite story was my inevitable phone call at about 11pm night before my CS460 final. I was cramming for it, as usual, and wasn't even halfway done. I got a call from a guy about 35 miles away who demanded that I come get a CD out of a drive that his son had removed from his computer. Here's the conversation :

    me : Sorry, not tonight. After my final in the morning.
    him : You just HAVE to. It's not my CD, and it needs to go back in the morning to work.
    me : Not tonight, really. I can explain how over the phone, but I don't have the 1.5 hours to come do it. I have to study.
    him : You HAVE to. I'll pay ANYthing. I'm desperate!
    me : Really. I have to study. You couldn't afford it. I'll just explain it...
    him : I'll give you $300 cash. It's all I have in my wallet. I wasn't supposed to bring this CD home!!
    me : Be there in 20 minutes. Have the drive ready.

    So, I got there, he handed me the cash and the drive at his door, I asked him for a paperclip, took out the CD with the release hole, handed him the CD, the bent paperclip, and the drive.

    I got a B on the test.

  • by MacAndrew ( 463832 ) on Sunday November 24, 2002 @11:43AM (#4743156) Homepage
    Thank you Mr. Ambassador. :)

    A student in my high school, maybe 16, went to Germany for several weeks as part of a student exchange (I later did the same). When he was telling an assembly about his experiences, he said an odd-looking man had once approach him and announced "Ich liebe dich!" (I love you.) He knew what this meant but said huh? and the guy repeated it. He said, "Sorry, I only speak English." The guy looked at him and said, "I love you!"

    Proving that love is the international language.
  • by gdyas ( 240438 ) on Monday November 25, 2002 @02:32AM (#4749129) Homepage

    Heck, I LOVE fixing my friends' Windows machines -- that's why I carry a burn of Mandrake v8.2 with me at all times.

    "Hey, Greg? What's the deal with the penguin?"

    That's about the only damn way to fix 'em anyways.

All seems condemned in the long run to approximate a state akin to Gaussian noise. -- James Martin

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