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The NSA took the concerns seriously, and many senior officials shared them. But after an internal debate that has not been previously reported, NSA leaders, White House officials and key lawmakers opted to continue the collection and storage of American calling records, a domestic surveillance program without parallel in the agency's recent history.
According to the FTC, the scams began with computer software that claimed to improve the security or performance of the customer's computer. Typically, consumers downloaded a free, trial version of the software that would run a computer system scan. The scan always identified numerous errors, whether they existed or not. Consumers were then told that in order to fix the problems they had to purchase the paid version of the software for between $29 and $49. In order to activate the software after the purchase, consumers were then directed to call a toll-free number and connected to telemarketers who tried to sell them unneeded computer repair services and software, according to the FTC complaint. The services could cost as much as $500, the FTC stated.