as a precaution NO ONE should attempt to powercycle or reset their gateway for any reason.
Which is fine until your existing lease expires at which point you're SOL (like me). I've also heard that they're trying to reduce load by dropping MTU sizes which is preventing things like Netflix and XBox Live from working for people who actually still have connections. Of course that's just making things even worse from a customer service perspective. Any clues on what the triggering event was?
You know, HyperCard? The program that in 1986 allowed you to "embed external content in a hypermedia document". Eight years before you filed this patent.
In the late 80's did a photo/video search interface in HyperCard that pulled visual content from an external database program (4D), as well as interacting with a full-text index apllication over a network running on a PC.
Hear's to hoping that Apple spanks them by filing for a re-examination of their patent.
When the bosses talk about improving productivity, they are never talking about themselves.