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Comment Re:Enlighten me (Score -1) 10

I own, but do not operate, a few IT companies that manage corporations in the $600MM-$1B receivables range.

Based on our own help desk ticket software, our clients have opened 40% fewer tickets since ChatGPT was rolled out to every desk and phone. 40%. I expect another 40% drop (total 80%) by next year as end users just manage things themselves.

I won't downsize as the tickets aren't really generating revenue as much as headaches. One of my engineers had a broken PDF file that took her 6 hours to fix, and the end user spent 6 days trying to fix it themselves with Ai.

But -- the basic stuff? Reboot your computer stuff? Email rejected because you mistyped a domain name stuff?

You don't need a human, and we would probably have outsource that stuff to India anyway next year if not for ChatGPT etc.

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