Sony is so stupid that they have pissed off their customers many, many times before.
This is what I got when I asked Gemini for a list, and it does not even mention the time Sony used a music CD to plant a rootkit on any PC that played the disc:
Sony has faced significant backlash from customers over the years regarding its gaming, electronics, and corporate decisions. Key instances causing anger include major data breaches, anti-consumer policies, and issues with hardware, as detailed below.
PlayStation Network and Services
2011 PlayStation Network Breach: Sony suffered a massive security breach, exposing the personal data and credit card information of millions of users, forcing the network offline for nearly a month.
Price Hikes for PS Plus: Sony has faced complaints regarding rising costs for its PlayStation Plus subscription service.
Lack of Cross-Play (Previous Stance): For years, Sony resisted allowing cross-platform play with Nintendo and Xbox, frustrating players who wanted to play with friends on other systems.
Poor Digital Refund Policy: Sony has been criticized for its strict, anti-consumer refund policy on the PlayStation Store, particularly in the early days of digital distribution.
Shutting Down Older Services: The shutdown of PlayStation Home (3D community) and lack of PS4 support for legacy content have angered users.
Hardware and Pricing Issues
PS5 Exclusivity and Availability: The difficult purchasing process and lack of initial stock, followed by a focus on "live service" games, caused frustration.
Lack of Backwards Compatibility: The decision to drop full backward compatibility with the PS4 for later models was poorly received.
Controller Issues: Failure to address complaints about wired mode for the DualShock 4 or offer a first-party, durable, wired alternative.
No PS5 Faceplates Initially: Suspicion that Sony waited to release officially colored PS5 plates until after winning lawsuits against third-party manufacturers like dbrand.
PSVR 2 Disappointment: Many fans considered the PSVR 2 a failure due to a lack of strong support.
Corporate and Public Relations
UK Class Action Lawsuits: Sony has been sued for up to £5 billion for "ripping off" users with excessive 30% commissions on digital sales.
2014 Sony Pictures Hack: Leaked emails from this incident caused embarrassment and revealed poor corporate practices and disrespectful comments regarding staff and Hollywood actors.
Controversial Marketing Campaigns: In 2007, Sony was criticized for hosting a launch party with a dead goat and topless servers, as well as holding a Resistance: Fall of Man event in Manchester Cathedral.
Poor Customer Service: Numerous complaints regarding atrocious support for hardware repairs and account recovery.
Studio Closures and Layoffs: Recent decisions, including the closure of studios and the cancellation of multiple live-service games (e.g., The Last of Us online), have angered fans.
General Gaming Concerns
Lack of First-Party Games: Critics and fans have pointed to a weak lineup of new first-party titles, which many considered the worst period in PlayStation history, leading to frustration, with some speculating new games might not arrive until the PS6.
"Live Service" Focus: The push for 10+ live-service games (many of which were later cancelled) was seen as a deviation from the quality single-player experiences PlayStation is known for.