You really must grow out of help desk and learn some useful stuff...imbecile fucker. And stop pretending you understand something about computers or even know how to read English errors. You are a fucking waste of space on this planet.
I prefer mostly to have peace and quiet, and when I need a 2nd opinion, I fire up a google chat with a colleague, if it is a 2-3 line talk, otherwise one of us get up and gets to meet the other.
It is much better...
Extra points for not telling her it is Linux and putting a skin, hell, probably you do not need that, put a background image saying "Windows 10".
It would be pretty interesting hearing the conversations that she has with potential scammers, and them guiding her to install executables and going through the system menus.
Have you noticed there was Unix since the 70s, actually? What Windows? Many of us are using web and programming for the Web since the 90s.
Interestingly enough, you are still young and unexperienced to get the meaning of not taking crap. Interesting.