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Comment Re:Who wants this? (Score 2) 70

Retailers do. The goal is to push customers into buying more stuff, so they want to use AI to push more products in front of you.

That is, at best, a secondary goal. Their goal in this is to get rid of employees, which are the second biggest cost in a retail operation.

And they'll regret it, because it will drive people away even faster than the poorly trained employees pushing "this month's special" too hard. When you scream at employees, they stop. AI won't. It can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop... ever, even after you're dead!

Comment Re:Who wants this? (Score 1) 70

Who wants this? The competitors of anyone using it. Because the more our competitors use crap like this, the more of their customers will come to us.

This past year has been rough for retail (which is why so many companies are looking to cut costs with magic AI pixies like this), but we've doubled down on real customer service, and my end of year bonus was a month and a half's pay (on top of the quarterly bonuses that have average about half of that each)).

So I sincerely hope that all our competitors hitch their wagon to this boondoggle. I really do.

Comment I wonder (Score 2) 41

Copilot apps have more than 100 million monthly active users

I wonder if that includes people turning it off. That is an interaction, after all. And since there are monthly updates that tend to turn it back on, you have to turn it off monthly.

Does that count?

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