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Apple

Steve Jobs Personally Resolves Customer Complaint 341

An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."

Feed WSJ Notices That The NAB Has An Agenda (techdirt.com)

It's been pretty clear for some time that the National Association of Broadcasters' opposition to the merger of XM and Sirius isn't based on any concern for the public, as it would like you to believe, but rather is an attempt to get the government to bolster its struggling business because it doesn't want to compete in the marketplace. We've pointed out before that it's that behavior that rankles us in this case, rather than any real desire to see a merged XM-Sirius. What the NAB is doing -- the astroturfing, the paid shills, the conflicts of interest, the not-so-independent research, and most of all, the utter hypocrisy -- is representative of so many other entrenched industries that will do anything and everything they can to avoid having to actually compete in the marketplace. With all that in mind, it's nice to see people starting to catch on that the NAB's self-serving agenda means it really shouldn't have any part in the debate about the XM-Sirius merger, as The Wall Street Journal did over the weekend. As an editorial in the paper put it:

"No one knows whether the public will ever really take to the pay model, but it's not the role of the government to help the NAB smother a fledgling competitor in the crib... Telecom policy should not be about picking winners and losers but about encouraging investment and innovation. For that to happen, what's most important is competition among technological platforms: cable, telephone, wireless and satellite (for now). Policy makers and regulators would do better to focus less on static models of market share within one platform and more on making sure rival platforms continue to exist. Consumers will happily take care of the rest."
That cuts to the heart of the issue: the NAB wants the government to give it, in essence, a subsidy to protect its business -- just as it's tried to do so many times before, with so many other technologies. Blocking this merger won't block anticompetitive behavior from XM and Sirius, it will empower anticompetitive behavior from the NAB's terrestrial radio membership.

Feed Drug Company Sales Visits Influenced Doctors, Study Finds (sciencedaily.com)

Almost half of sales visits by pharmaceutical company representatives advocating the use of the drug gabapentin led to doctors stating that they intended to increase their prescription of the drug or recommend it to colleagues, according to an analysis of a survey completed by the doctors shortly after the visits.
Software

Submission + - I want my own enterprise dynamic DNS server!

Biff98 writes: We manage thousands of hostnames for field gear with DynDNS.org. It's always been our intention of configuring our own DDNS server and bring it in-house. Given the recent DynDNS outage due to a DDOS attack, resulting in the inability to resolve names for multiple days, there has been "encouragement" from management to move forward on bringing DDNS in-house. The problem is I can't find any easy-to-use, scalable software to accomplish this task! BIND doesn't scale well, and I don't consider MintDNS an option due to the required platform (Windows Server w/ AD & IIS). Has anyone out there solved this problem before?
The Courts

MS Dirty Tricks Archive Trickles Back Online 83

networkBoy writes with word that The Register is following up its story about the Microsoft dirty tricks archive going offline. It appears that several individuals have the pieces to the puzzle and are looking for hosting resources. From the latter article: "The 3,000 document archive from the Comes antitrust trial, which disappeared from the web abruptly when Microsoft settled the case last week, is beginning to trickle back into view. A week ago the site was placed under password protection, Microsoft withdrew its own account of events, and so-called internet 'archive' archive.org apparently also pulled its mirror."

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"I think Michael is like litmus paper - he's always trying to learn." -- Elizabeth Taylor, absurd non-sequitir about Michael Jackson

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