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Space

Dropped Shuttle Toolbag Filmed From Earth 389

cathector writes "An article at spaceweather.com reports that the toolbag dropped during Heidemarie Stefanyshyn-Piper's spacewalk has been recorded on film from earth: 'When Endeavour astronaut Heidemarie Stefanyshyn-Piper dropped her toolbag during a spacewalk on Nov. 18th and it floated away, mission controllers probably figured they'd seen the last of it. Think again. Last night, Nov. 22nd, veteran satellite observer Kevin Fetter video-recorded the backpack-sized bag gliding over his backyard observatory in Brockville, Ontario. "It was easily 8th magnitude or brighter as it passed by the 4th magnitude star eta Pisces," he says. Spaceweather's satellite tracker is monitoring the toolbag.'" The actual loss of the bag was filmed, too; reader Kagura links in a comment on the original story to this YouTube clip of the bag's escape.

Comment Skill Based Routing (Score 1) 343

"As a previous poster mentioned, IVR systems at least allow calls to be organized and routed to knowledgeable individuals to facilitate cost efficiency.

It's actually the ACD that does this, commonly know as 'Skill Based Routing'. Systems are now even able to differentiate different service levels depending on the type and channel of the contact and select the most appropriate agent.

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