Journal: Employee and customer problems come up, some of us are both?

I am an employee for one of the largest banks in the country, recently when calling as a customer I had a chance to butt heads with customer service. When I returned to work the next day my manager and unit manager had received details about the conversation, and a screen shot of my account details. Most of us support our companies by using the service we help to provide, but what do you all do when those situations come into conflict. I am moving my accounts away but what legal options are t