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Comment kind of a jerk, in my view. (Score 1) 127

"...Given all that's happened, I've lost a lot of trust in shipping games like this..."
You really mean to say "I've developed a more realistic appreciation of the process and how appropriate (or not) the various services are for shipping valuables, ie, not to ship something of high-value via the lowest-possible-cost method."

"...Once again, I'd like to offer my sincerest apologies to the USPS for assuming the worst in that these games were stolen. I should not have been so hasty to assume malicious intent.
I'm a natural pessimist however, and if you've shared all of my disappointments in life, I suspect you might be as cynical as I am...."
You had me at the first sentence, lost me at the last. That sort of "well my life has been so hard" excuse is bullshit. If you were a NATURAL PESSIMIST you'd have been a lot more cautious about how you ship goods worth (allegedly) $thousands$ in the first place.

"...There is a very real issue in that their machines are ripping the labels right off of packages...."
You've got to be fucking kidding. I'm not a USPS employee, but to suggest that a service that handles a HALF BILLION pieces of mail every day - of how many different sizes? weights? grades? with how many different labels? address text/writing styles? - has a "very real issue" because your precious item lost a label is ridiculous. Special snowflake alert (which was obvious anyway from the immediate suspicion of theft, but I was giving him a pass on that because he was upset).
As a side note: that number of pieces is shipped by a YEAR. So the USPS ships roughly 300x the pieces with around 2x the staff.

"There's a very real concern in that it's damn near impossible to get help when something goes wrong unless you manage to attract a lot of media attention."
You let me know when you meet a government agency with a half-million employees distributed across 31000 locations that's any more responsive. Sorry, that's just life in the big city.

"My package was sitting in Atlanta, GA for well over a month with my address clearly visible right on the box."
If he's talking about what was handwritten on the box, basically what's on the box is disregarded unless it's a label. Do you have any idea how many people ship stuff in old boxes, with all sorts of addresses, comments, or old information that they don't cross out?

I'll be clear: I'm glad this guy got his stuff. But his narcissism is verging on solipsism. Is everyone that ignorant/pollyanish about the real challenges involved in modern shipping?

Comment Re:If you're sending something "worth $5000"... (Score 1) 170

I work in the logistics industry and truly, whatever you ship you should ASSUME it's going to be tipped on every side. To go from point A to point B, *generally* you should assume that's going to be handled (loaded/unloaded) at least 6-7 times - from you loading onto local truck, unloaded at local terminal, loaded onto route truck, unloaded at next terminal, loaded onto local truck, delivered at local place.
All handled by people who, even if reasonable, are in a tremendous hurry all the time. Some - for example, if someone has to move your THING out of the way to unload his company's THING from the truck - doesn't give the faintest shit what happens to yours.

"Do not stack" and "No Stack", while some conscientious handlers will respect them, usually only cause one to hesitate before loading that 1000lb pallet atop your crate. If yours has a flat smooth top, it WILL get loaded on.

No, I wouldn't use fedex for such a shipment, either. I'd find a good local LTL firm where you could make special arrangements - the larger/more anonymous the freight company, the less anyone cares about your stuff: after all, if it's broken insurance will pay for it.

Comment Re:Simple answer. Dont use SAP. (Score 1) 123

SAP cant scale worth shit, we recently added 4000 people in the call center and it took SAP 8 months to "scale" the stupid garbage pile they call software to handle it.

Then when we wanted to put in a system in the RMA database to track repair RMA data, the SAP experts said it was impossible, so one of the IT guys wrote the system we needed in PHP with a Open source SQL backend. he has a MITM box that will grab info from SAP and then spit it to the RMA server. when you do a query on the RMA page you get the full history of the device from manufacture date, to ship date, to who, to all repairs and even Tech support calls on the device.

SAP was unable to deliver this. Because SAP is really shitty.

Comment Won't work everywhere, or really anywhere else (Score 4, Interesting) 181

The article omits a critical point: that Swedish (Nordic) culture has an almost unique approach to authority that is particularly collaborative and consensual.

This model is not exportable to other contexts without a wholesale change of the destination culture as well...a bit more of an undertaking.

Cf the work by Geert Hofstede

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