Alright, who remembers the story behind the guru meditation error.
Actually, customer relations was one of the reasons Walmart failed in Europe (especially in Germany) when it tried to expand to over here a few years ago.
The other thing regarding this case might be that every retailer has to give a 2 year warranty on any product. One more important fact is that in the first 6 month after the purchase, the law specifies that a consumer that claims the product is at fault is right unless the retailer can PROVE that the product works as advertised, or the customer damaged it on purpose. So there would be not much to gain for the retailer by going to court, unless he can prove that in court.
For the remaining 18 month of the warranty the burden of proof is reversed, so there the customer would have to prove that the product was already defective by design when he bought it.
sys:/home/me$ ls -lR
sys:/home/me$ ps xa