Submission + - AirBnB hosts complain about not getting a share of "services" hired by customers (phocuswire.com) 1
registrations_suck writes: AirBnB now offers "services" of various kinds that people can add on to a booking. Customers can also of course acquire services on their own. Examples of services include things like a private chef or a message therapist.
Hosts are complaining that since it is their property, they should get a cut, despite them having nothing to do with the service involved. From the article:
"Airbnb hosts bear the brunt of services being carried out on their properties without much benefit to their business, according to experts—and some believe the arrangement could actually be to Airbnb hosts’ detriment.
“[Airbnb is] essentially subletting the property for commercial activities while the owner of the property gets nothing extra for that privilege,” Bowles said.
“If I were the host, I would not be thrilled that local businesses will practice their trade at my property,” said Max Starkov, hospitality and travel consultant. “Especially since I won’t be making a dime!”
Hosts are reacting too, Sloan said. “The thing that we heard most from hosts as soon as this happened was, ‘How do I start direct booking?’”
According to Sloan, Airbnb is leveraging physical assets it doesn’t own, and Bowles contended that it’s the hosts, not Airbnb, who take on the risks.
“The host bears all of the operational costs and risks while Airbnb captures the profit,” Bowles said. “So, you're going to have increased wear and tear on your properties—massage tables, cooking equipment, workout sessions, weights—it's all happening in the host space with no additional compensation.”
What's next? Hosts demanding a fee if someone orders in a pizza or other food?
Hosts are complaining that since it is their property, they should get a cut, despite them having nothing to do with the service involved. From the article:
"Airbnb hosts bear the brunt of services being carried out on their properties without much benefit to their business, according to experts—and some believe the arrangement could actually be to Airbnb hosts’ detriment.
“[Airbnb is] essentially subletting the property for commercial activities while the owner of the property gets nothing extra for that privilege,” Bowles said.
“If I were the host, I would not be thrilled that local businesses will practice their trade at my property,” said Max Starkov, hospitality and travel consultant. “Especially since I won’t be making a dime!”
Hosts are reacting too, Sloan said. “The thing that we heard most from hosts as soon as this happened was, ‘How do I start direct booking?’”
According to Sloan, Airbnb is leveraging physical assets it doesn’t own, and Bowles contended that it’s the hosts, not Airbnb, who take on the risks.
“The host bears all of the operational costs and risks while Airbnb captures the profit,” Bowles said. “So, you're going to have increased wear and tear on your properties—massage tables, cooking equipment, workout sessions, weights—it's all happening in the host space with no additional compensation.”
What's next? Hosts demanding a fee if someone orders in a pizza or other food?
