Moving the family to OSX however did. That was 3 years ago and there has not been a single tech support issue since then.
The question is whether this is because they have no problems, or because they're reluctant to call the person who inflicted OSX on them.
I totally agree. My father decided to get a iMac. I thought great then I have to keep explaining, finding software and the NAS never worked correctly ! Personally I'm grateful after 7 long years to get him back on Windows 7.
There is no time like the present for postponing what you ought to be doing.