Comment dell support going downhill (Score 1) 514
Ever since dell has been outsourcing its support to India I have noticed an extreme decline in the qulity of service.
After sending 10 emails back and forth within the span of 12 hours the moron staff kept 're-suggesting' methods, and used templates and just pasted links to knowledge base articles. Basically, I told them my PC wouldnt boot, and then they would suggest that I went in the the control panel.
Anyway... I ended up paying $50 for a long distance phone call to fix it, over the phone the gtuy was very helpful. And he actually listend, I guess it makes a difference when you know that you cant hide behind a computer and a generic email address.
neoxean
After sending 10 emails back and forth within the span of 12 hours the moron staff kept 're-suggesting' methods, and used templates and just pasted links to knowledge base articles. Basically, I told them my PC wouldnt boot, and then they would suggest that I went in the the control panel.
Anyway... I ended up paying $50 for a long distance phone call to fix it, over the phone the gtuy was very helpful. And he actually listend, I guess it makes a difference when you know that you cant hide behind a computer and a generic email address.
neoxean
