I don't think you're being fair here. As before, I believe (based on experience) that Macs overall will require less support given time, and I'm aware of lots of problems with Windows PCs. I just don't believe it's going to stay at an 8 times ratio. Like you say, there's going to be lots of users that will require support no matter what they're given (ie. the kind of people who can't find the start menu). If nothing else, they'll be the leveler here. There's no way you'll keep the "Mac users who need support" at 1/8th as you bring more of "them" into the mix.
I think you're imagining that I'm fighting for some Windows side or something - I'm not, I'm just suggesting that we temper unrealistic expectations.
Moving on, it's "hand waving", not "hand waiving", and I was right to ignore his sad little anecdote. Lots of people who are into computers (of all types) manage to keep their computers going without support; the fact that he was able to keep his home Mac going brings nothing to the conversation. Would you find it interesting to know that my non-techie dad manages to keep a Windows PC going, year-after-year without help? Does that change your view of the whole thing? Of course not; that's the kind of dumb crap you bring up when you have no facts or knowledge, but you feel like you need to write -something- in your condescending garbage post.
Anyway, yeah, my post was a little sarcastic in that previous post, but when buddy is like "facepalm, don't you know Macs don't need any support?", my inclination to be polite kind of evaporates.