Submission + - Ask Slashdot: How to deal with an unresponsive manufacturer who doesn't fix bugs 4
moofo writes: I have a huge problems with a security appliance since it's installation. Namely, the VPN SSL client is causing a big problem on the majority of my remote clients.
The company acknowledged the bug, but they are jerking me around with no resolution in sight. I tried third-party clients, but I'm worried of using them since they are not distributed by the manufacturer and they require some maintenance to keep working properly.
I also talked to various executives at the company and besides giving me apologies, nothing good is coming my way.
It's been more than 2 years, this is causing me trouble and aggravation. Besides making my internal customers unhappy. There is less than one year left of my service contract.
How do you deal with a manufacturer who doesn't fix bugs in a reasonable time frame ?
The company acknowledged the bug, but they are jerking me around with no resolution in sight. I tried third-party clients, but I'm worried of using them since they are not distributed by the manufacturer and they require some maintenance to keep working properly.
I also talked to various executives at the company and besides giving me apologies, nothing good is coming my way.
It's been more than 2 years, this is causing me trouble and aggravation. Besides making my internal customers unhappy. There is less than one year left of my service contract.
How do you deal with a manufacturer who doesn't fix bugs in a reasonable time frame ?
