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Comment Re:Enlighten me (Score -1) 10

I own, but do not operate, a few IT companies that manage corporations in the $600MM-$1B receivables range.

Based on our own help desk ticket software, our clients have opened 40% fewer tickets since ChatGPT was rolled out to every desk and phone. 40%. I expect another 40% drop (total 80%) by next year as end users just manage things themselves.

I won't downsize as the tickets aren't really generating revenue as much as headaches. One of my engineers had a broken PDF file that took her 6 hours to fix, and the end user spent 6 days trying to fix it themselves with Ai.

But -- the basic stuff? Reboot your computer stuff? Email rejected because you mistyped a domain name stuff?

You don't need a human, and we would probably have outsource that stuff to India anyway next year if not for ChatGPT etc.

Comment Re:Guess what's coming next? (Score 1) 85

PointCast... memory unlocked. There's a name I haven't heard in like 30 years.

I agree with you that everything old is new again, often something that wasn't as successful as it could have been and companies are trying to make the idea work. VR has been in that category for almost 4 decades, and it still is.

Comment Re:Teenage gangs and gateway crime? (Score 1) 56

I get so tired of hearing the school systems stress technology so much, because they are inevitably 20-30 years behind in their understanding of how to best utilize it, leave alone secure their systems. I always fantasized about teaching a computer class that didn't even touch a keyboard for the first half year...

I recall Windows 3.51 was quite secure for the time. But once they merged the DOS branch of the OS with the NT branch, things got a lot worse for several years.

It's good to hear AWS has never been hacked because just about every other company with data has been. A lot of people rely on AWS, and what you are saying is accurate and if they are running their systems correctly, there can be a reasonable expectation that they will be secure. That's nice to know.

Comment Re:Teenage gangs and gateway crime? (Score 2) 56

> What I learned is that teachers have literally no time for anything.

The school system in the U.S. is notorious for this. Teachers get so much stuff dumped on them, much of which has little to do with actual teaching. It's a truly thankless job that cannot be fixed by dumping more money into the system. It's fundamentally broken. There are plenty of good teachers, but their effectiveness becomes more and more fettered every year.

Source: father of 4, and husband to a school teacher

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