which eventually became AOL, we were routinely sent CDs with patches on them. Eventually we got the CDs that would patch our beta releases to become public release apps. As beta testers the service was charged at half price. Almost a year into the public release, I got a phone call from Steve, the boss at Quantum, letting me know that the one thing they forgot to patch in the upgrade CDs was the switch to full price. So would you please cut us a check for everything you paid us already for the past year.? Um, no... by the way how many users did this affect? We're not sure. Dozens? Well yeah. Hundreds? Yeah. Thousands? Look, that's not the important part. I believe I offered to pay double the monthly bill until I was caught up. Never heard back, next release placed us at full charges. I bailed once it was AOL, and it was back to Delphi and The WELL.