Comment Re: Now for the trickle down... (Score 2) 117
Let me tell you something....even when I offered a steeply discounted price of $20 for the service call (down from my usual $85 to walk in the door)....people got pissed. All I did was press a button...so therefore I shouldn't charge them.
Reminds me of a story my old boss used to tell about justifying engineering fees. A worker was called in to fix a problem with the HVAC. After looking for a while, he took a screwdriver and adjusted a screw. This fixed the problem and he charged $100 (this was in the 80s). The owner balked at the price and asked for am itemized bill. The bill read: Adjusting a screw - $1; Knowing what to do - $99.