CPNABEND tipped us to a story carried on the Fox News site, pointing out that a lot of programmers don't understand their users. David Platt, author of the new book 'Why Software Sucks ... And What You Can Do About It', looks at the end user experience with end user eyes. While technically inclined individuals tend to want control, Platt argues, most people just want something that works. On the other hand, the article also cites David Thomas, executive director of the Software & Information Industry Association. His opinion: Users don't know what they want. From the article: "'You don't want your customers to design your product,' he said. 'They're really bad at it.' As more and more software becomes Internet-based, he said, companies can more easily monitor their users' experiences and improve their programs with frequent updates. They have a financial incentive to do so, since more consumer traffic results in higher subscription or advertising revenues." Where does your opinion lay? Should software 'just work', or are users too lazy?

Dystopian Rebel writes "The Financial Times reports that Taiwanese company Luxpro (discussed on Slashdot last year) intends to sue Apple for US$100M for 'lost revenue caused by Apple's abuse of their global power.' In 2005, Apple obtained an injunction against Luxpro's Super Shuffle/Super Tangent but the Taiwanese Supreme Court has overturned the injunction, opening the door to Luxpro's legal action. From the article: 'The [Luxpro] product had almost the same measurements and weight, came in a white plastic casing and had similar buttons on the front. Its name, Super Shuffle, also closely resembled the original.'"