most support contactless.
And in 3 words you've explained exactly why pay by phone isn't taking off.
Paying with my phone is far more convenient than with a card, if I don't have to carry the card. But because it's *most* and not *all* locations that support contactless payments, I have to carry both, and if I have to carry both anyway, I might as well just use the card.
Add to that the absolutely horrendous implementations that are out there for electronic wallets, and no wonder they aren't in use.
For specific examples of issues:
- My current bank's app takes long enough to load each time on the phone that I can start it loading, pull out my actual credit card, pay with it, put it away again, and the app still won't have finished loading to allow me to pay
- The Canadian Mint actually got involved developing it's own digital payment method, known as MintChip it sounded like a great idea, until you find out it's accepted by only a dozen merchants in the whole country, and has transaction limits of only a few hundred dollars per week.
- Half the banks don't yet have any mobile payment app at all (one notable Canadian bank claims to allow you to pay with your smartphone, but they don't mean an app, they mean that they will send you a large sticker with an RFID chip embedded in it that you can plaster on the back of your smartphone... talk about missing the point!)
- Whenever my phone NFC doesn't scan right the first time at any terminal, there's no option for a second try, it immediately forces you to insert your chip card, or swipe the magnetic stripe, which means you better have your physical card handy, so you can't just leave it at home.
- As mentioned earlier, although most merchant terminals accept tap-to-pay, not every single merchant does, and without all of them you end up having to carry your card anyway, so there's no advantage in that case to using the phone instead
So why are mobile wallets failing? Because the banks are making them fail. it's really that simple.