Comment Re:Customer service? (Score 1) 928
Yes, he "just wanted his kids with him", so he CUT THE LINE. Hey guess what OTHER way he could have had his kids with him? By getting on board with them in their assigned boarding spot!
On any other airline, sure. On Southwest? You don't get assigned seats. If you are travelling with others and you want to sit with them, you have to either hope you get into the first boarding group or that other people will be generous and move for you.