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Comment Re:Customer service? (Score 1) 928

Yes, he "just wanted his kids with him", so he CUT THE LINE. Hey guess what OTHER way he could have had his kids with him? By getting on board with them in their assigned boarding spot!

On any other airline, sure. On Southwest? You don't get assigned seats. If you are travelling with others and you want to sit with them, you have to either hope you get into the first boarding group or that other people will be generous and move for you.

Comment Re:Customer service? (Score 1) 928

Spoken like someone who doesn't have kids. He wasn't line cutting - he just wanted his kids with him so they could sit together.

Yes, he "just wanted his kids with him", so he CUT THE LINE. Hey guess what OTHER way he could have had his kids with him? By getting on board with them in their assigned boarding spot!

On any other airline, sure. On Southwest, which has no assigned seating? Your best bet of being able to sit with your family is to be in the first boarding group.

Submission + - Enraged Verizon FiOS Customer Seemingly Demonstrates Netflix Throttling (hothardware.com)

MojoKid writes: The ongoing battle between Netflix and ISPs that can't seem to handle the streaming video service's traffic, boiled over to an infuriating level for Colin Nederkoon, a startup CEO who resides in New York City. Rather than accept excuses and finger pointing from either side, Nederkoon did a little investigating into why he was receiving such slow Netflix streams on his Verizon FiOS connection. What he discovered is that there appears to be a clear culprit. Nederkoon pays for Internet service that promises 75Mbps downstream and 35Mbps upstream through his FiOS connection. However, his Netflix video streams were limping along at just 375kbps (0.375mbps), equivalent to 0.5 percent of the speed he's paying for. On a hunch, he decided to connect to a VPN service, which in theory should actually make things slower since it's adding extra hops. Speeds didn't get slower, they got much faster. After connecting to VyprVPN, his Netflix connection suddenly jumped to 3000kbps, the fastest the streaming service allows and around 10 times faster than when connecting directly with Verizon. Verizon may have a different explanation as to why Nederkoon's Netflix streams suddenly sped up, but in the meantime, it would appear that throttling shenanigans are taking place. It seems that by using a VPN, Verizon simply doesn't know which packets to throttle, hence the gross disparity in speed.

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