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Comment Kudos to Mozilla (Score 5, Interesting) 154

This is really well played by Mozilla. We are witnessing a prime example of crisis-communication. The basic rules are:
  - Communicate early (even if you don't have all the facts yet)
  - Communicate honestly (even if you're to blame)
  - Promise follow-up (as needed)
Performing their crisis-communication this well will probably improve public perception of Mozilla. It will certainly raise the bar for other companies.


Submission + - EU court decided against Microsoft

kocsonya writes: The antitrust case in Europe against Microsoft entered the next state. Microsoft lost its appeal at the Court of First Instance. "The Court of First Instance (CFI) essentially upholds the Commission's decision finding that Microsoft abused its dominant position," a court statement said. In addition, the Court ordered Microsoft to pay most of the litigation cost. The Court upheld the pending almost 500 million Euro fine and added a further about 290 million, with the prospect of more fines if Microsoft fails to comply. See the ABC article here.

Submission + - Microsoft are busted by the EU's commercial court

An anonymous reader writes: The evil empire has lost its appeal against a fine from the European Commission in the European Court of First Instance — meaning that Europe may now be the place where MSFT are finally held to account for their behaviour. But be warned though, the Court of First Instance exists to speedily deal with commercial matters and its decisions can be appealed to the full European Court of Justice.

Submission + - Microsoft loses EU antitrust case

fredrikv writes: The European Union court in Luxembourg ruled against Microsoft on most points in the long-running antitrust case and ordered the company to change its business practices, reports BBC and others. Microsoft was ordered to share communications code with rivals and to sell a copy of Windows without Media Player. The court also upheld a $613 million fine — the largest ever levied by EU regulators.

"The court observes that it is beyond dispute that in consequence of the tying consumers are unable to acquire the Windows operating system without simultaneously acquiring Windows Media Player," the ruling said. "In that regard, the court considers that neither the fact that Microsoft does not charge a separate price for Windows Media Player nor the fact that consumers are not obliged to use that Media Player is irrelevant."

The court threw out just one small part of the European Commission's ruling, which had established an independent monitoring trustee to supervise Microsoft's behaviour. The European Commission immediately said it welcomed the ruling, without giving details.

Microsoft can appeal the decision to the EU's highest court, the European Court of Justice, within two months.

Submission + - EU court dismisses Microsoft appeal (bbc.co.uk)

Ajehals writes: "Microsoft has lost its appeal against a record 497m euro (£343m; $690m) fine imposed by the European Commission in a long-running competition dispute. The European Court of First Instance has upheld an earlier ruling by the European Commission that Microsoft has abused its dominant market position, Microsoft is now liable to pay 80% of the Commissions legal costs. Microsoft will now be required to ensure its products can operate with other computer systems by sharing information about how its Windows operating system functions, with rival software companies. It will be interesting to see how this ruling affects both the programs bundled with Windows and also Microsoft's more recent Vista release.

This ruling should enable other American, European and Global Software houses to compete more effectively with Microsoft, in turn this should benefit customers with more products that fully interoperate with Microsoft technologies becoming available from third parties and stiffer competition in the IT sector. What benefits this will bring to Open Source projects is unclear, but projects such as WINE and Samba should see a boost if Microsoft is forthcoming with technical information about their implementations. Microsoft now has two months to appeal at the European Court of Justice. "


Submission + - EU convicts Miscrosoft of Abusing its Monopoly (bbc.co.uk)

KevinColyer writes: "The BBC is reporting that 'Microsoft has lost its appeal against a record 497m euro (£343m; $690m) fine imposed by the European Commission in a long-running competition dispute.' Following a probe in 2004 that Microsoft had pushed out rivals in server software and media player software. Today 'The European Court of First Instance upheld the ruling that Microsoft had abused its dominant market position'. Microsoft have 2 months to appeal the verdict.

Is the EU finally showing it has teeth?"

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