Comment Some clarification (Score 2) 257
Apple requires that Spotify and other digital services pay a 30% tax on purchases made through Apple's payment system, including upgrading from our Free to our Premium service.
I made an account on their webpage, and signed up to pay them via PayPal. I'm sure PayPal is taking a cut. I certainly believe it's nowhere near 30%, but you're not "forced" to use Apple's payment system for the one type of payment transaction you're going to do.
As an alternative, if we choose not to use Apple's payment system, forgoing the charge, Apple then applies a series of technical and experience-limiting restrictions on Spotify.
I have an account setup, I download the Spotify App from the App store -- and this is claiming that because I didn't pay via Apple that I am limited? Bullshit. Any limitation is there either way.
For example, they limit our communication with our customers -- including our outreach beyond the app. In some cases, we aren't even allowed to send emails to our customers who use Apple.
Again, citation needed. If you sign up via the web, you can easily get a user's email.
Apple also routinely blocks our experience-enhancing upgrades. Over time, this has included locking Spotify and other competitors out of Apple services such as Siri, HomePod, and Apple Watch.
Sure, you don't get the best integration with the ecosystem. I'll totally concede this. But Apple Watch now can control the Spotify app with effectively the same level of control it gives to Apple Music. Siri can control Spotify, but you can't speak out artists and the like. So Apple isn't locking them out, but again I fully concede that they are hindering the experience.