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Comment Re:Customer Rights (Score 3, Insightful) 145

The question comes down to, do they give the AI the tools to actually fix your problem?

I did multiple rounds of trying to get T-Mobile's Indian customer support to fix a problem, and by the end, I realized they didn't even have the ability to do what needed to be done. I had to file a report with the FCC, and then someone from T-Mobile US HQ called me and fixed the problem. I felt really sorry for the Indian call center as that must be really frustrating.

On the flip side, my kid's Roblox account got hacked, stolen, and sold. Their AI customer support bot got it recovered and fixed in minutes. It had the tools to fix the problem. I was really impressed.

Comment Re:They should do the same in The Netherlands (Score 3, Insightful) 263

Then they should lobby to have their schools adjust the hours instead of making the entire timezone shift their clocks twice a year.

The advantage is that everyone makes the shift on the same day. There is no need to coordinate between kids schools and parents job.

If they go through with this, it means I leave home in the dark and get home in the dark in the winter. I work in a high rise, so I'll go all week without seeing daylight. Which is kind of depressing.

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