Ask Slashdot: Good Subscription based solution for comp tech support

byrddtrader writes: My parents are getting close to the their 70's and neither one of them are particularly tech savvy. Since my teenage years I have been tech support for the family, but now that I am older I can not be at their beckon call every time they inadvertently download something they should not, or the printer stops working. Given the amount of time that I have worked with them I don't feel that it is realistic that I will be able to convey the information they need to become self sufficient. What I am looking for is a service that will be able to assist with any software PC related issues, viruses, printers and the like. Currently they are using a tech firm out of India iYogi that does unlimited support for a few hundred per year per machine which is fine though they are big on the up sell. They tend to push their own virus protection software, and attempted to sell my Dad who has 500Mb of documents a 3Tb external hard drive because they said he needed it. Currently the computers they use are ones I have built. Maybe the best solution would be store bought PCs that offered additional tech support at a price. Any thoughts would be appreciated.