Comment Not the greatest loss of talent (Score 3, Interesting) 30
I had a support ticket open for over a year, where the support analyst was unable to debug a 4 line Perl script - and I had broken it down line by line and told him where the problem was. It was like he only knew Windows and was totally lost with Perl and Linux.
In the end, I closed the ticket in disgust. I already had a workaround in place. I told him that he was a waste of space and he should be ashamed of his lack of knowledge.
My guess is he was replaced by AI, as now Oracle promote their AI support portal, and it's difficult to get an actual person.
So, I think they got rid of a lot of dead wood.