Comment Re:How does one become a new customer? (Score 1) 93
Let's ignore for now the obvious issue of how you solve a problem with an app that requires the very device you have a problem with. How do they expect people to become new customers in the first place? The #1 reason I go to a cell provider's physical stores is to pick out a new phone, have it activated, and my current phone (if still functional) cloned to it. Are they seriously expecting 100% of new customers to be BYOD Verizon defectors? I have to suspect this is the "anchoring" opening bid in trying to sneak through a far less obnoxious change, hoping we'll all thank them rather than reaching for the tar and feathers when they announce whatever real change they're aiming for.
This is the change. They are treating the physical stores as cost centers—something to be eliminated. By moving everything to an app or online, they can reduce human involvement further by having AI take care of customer service and customer care. This is how AI is killing low-value jobs.