Comment Every company, always... (Score 2) 83
Every company ought to always be required to make technical documentation and replacement components available for their products.
I just had this on a much smaller scale: a cordless Bosch vacuum cleaner. It almost certainly needed a battery replacement. Nowhere on the internet is there a diagram of how to disassemble it. Remove all the visible screws and...nothing. Finally get it apart, and: the seven batteries (in series) are installed in such a way as to be very difficult to remove. Of course, there is no information on what their specs are, and as far as I can tell, Bosch won't sell you replacements. Ultimately, we threw it away and bought a new one (from a brand that does sell replacement parts).
It's absolutely irritating to have to trash an appliance that just needs a simple repair. This is where government regulation would actually be important.