Comment dinosaur system (Score 4, Informative) 33
Ex-Sheriff Alex Villanueva also weighed in on the matter Wednesday by posting a 2022 letter to the L.A. County Board of Supervisors on X. In the letter, department leaders requested funding for a new computer-aided dispatch system, saying the existing system was so old it couldn't comply with data collection requirements.
For its part, the department said it was in the process of trying to upgrade the dispatch system.
"The Department has long faced significant challenges with outdated technology, and since taking office, the Sheriff has emphasized the urgent need to improve and upgrade our internal systems," read a department statement. "In mid-2023, the Department issued a formal request for proposals to acquire a new modernized, centralized CAD system that will greatly enhance our capabilities."
We responded to an RFP many years ago to replace their aging scheduling and dispatch systems with COTS solutions. They're home grown on old hardware, in bad shape, and they refuse to change their processes and requirements to leverage modern off the shelf solutions that many cities and counties use. Home grown isn't sustainable in the long term because this happens eventually, and you spend a long time limping along hoping the catastrophe never comes while you put off investment in something new. To make things worse, LA County tries to do most of its work through integrators, who don't make any software and charge an arm and a leg as a premium for really no tangible benefit other than for the county to say it's working with Gartner or Northrop Grumman whatever "big" name they think they need to get new software implemented. Their most recent RFP was posted in 2023, and they've gotten nowhere with it. Unfortunately, this is how LA County works. They limp along because they have the income to waste extra personnel on tasks that more modernized cities don't worry about because they're accepting of actively support modern software that is designed to be capable of integration with other systems.