Comment GIGO is a bad evaluation criteria (Score 2) 105
I worked at a bank where they required every team to create a mission statement. We thought it was silly, but we were ordered to make one, so we did. Oddly enough, we actually found it surprisingly useful to have.
A mission statement answers the questions "What are we doing?", and "What are we trying to achieve?". A good mission statement answers both questions, preferably in as short and concise a manner as possible.
In our case, we were an R&D group, and we decided our mission statement was "research and investigate new technologies to design and build the best possible trading floor". Once we had that defined, we found ourselves quoting it when interviewing new hires, when explaining to other groups what we were doing, and when talking to vendors trying to get them to give us evaluation units.
It was also surprisingly useful in shielding us from having work dumped on us from other groups, on the grounds that it was outside of our mission.
In contrast, when we asked one of the finance guys what his group did, he walked us over to his work area, and showed us a plaque on the wall with their mission statement. It was a firehose of buzzwords about how they were embracing this, deconstructing that, and defending a third thing in order to respect something else.
Not one person in his department could recite their mission statement without reading it. Not one of them could say how what he was doing that day helped achieve that mission. There wasn't a single quantifiable word in their mission.
An exec told me that one of the reasons for asking for the mission statements was to see which groups actually knew what they were doing. If a group couldn't write a mission statement describing what it was doing, they probably don't know. If they couldn't describe what they were trying to achieve, they likely weren't achieving much.
It's useful for upper management to know which groups are like that. A group that can't define success will by definition never succeed.
Workers who love phrases like 'Synergizing Paradigms' usually love it because they don't know what they're doing, and they're trying to hide that fact by using terms that aren't quantifiable. Just as people who can't define success will never succeed, they can't be accused of failing, either.