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Comment Re:The Real Reason Car Dealerships Are the Worst (Score 1) 253

IANAL, but the part that probably wouldn't go well is insurance; even though Tesla can continue to give it the "new car" warranty which it currently does.

Tesla could make a car used by driving it for, say, 100 km (62 miles)* either on the road or in the factory. And then sell it as a used car to get around the law (if the used car law works that way). Thing is insurance payments would not be as low as for a new car and the insurance coverage would also not be as high. There might also be an issue with the car having a previous owner in order to be considered used. They could somehow make Elon Musk the previous "owner" on paper for all Tesla cars . But once insurance is in the picture, the ins companies probably wouldn't agree to cover it like a new car and other car manufacturers, dealerships and car owners would cry foul over gaming the system that way; which they rightfully should.

* Not sure if there is a minimum legal distance for a car to be considered new. And what "used"-ness factors still keep a car legally new? For instance, if a new car owner returns their new car after a month with no damage or noticable wear (for a nearly full refund?), can that car still be sold again as a new car or does that make it used car?

Comment The Real Reason Car Dealerships Are the Worst (Score 4, Informative) 253

Adam Ruins Everything - The Real Reason Car Dealerships Are the Worst.

Summarising the vid: dealerships have pressured/lobbied Congress (in the US) to pass franchise laws. Which make it so you can only sell new cars if you're a car dealership. And there are dealership "territories" so it's illegal to open a new one in another dealership's territory. So car manufacturers in most (all?) states can't sell directly to customers.

(Though I'm not quite sure how Tesla has been able to sell cars directly to customers in states other than Michigan.)

Comment Not all is bad. (Score 5, Informative) 209

I had an issue with being double-charged for an app from the app store about 5 years ago. Went to Apple's support site, wrote a description of the problem, then was asked if I would like THEM to call ME. Not the other way around. Clicked yes, a calendar popped up in which I selected the time window in (IIRC) 10 minute increments when I wanted them to call me.

Within a couple minutes of the 'start' my phone rang and I was chatting with a nice guy (said his name was Daniel in Texas). He already had my records up and he called to ask me if I wanted a credit on my iTunes account or refund to my card. He then said he'd call me back when it was done. About 10 minutes later he called me back and said the credit was issued.

That is exemplary customer service and one reason their customer satisfaction is always rated so high.

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