EXACTLY - I have been an MS user (sometimes reluctantly, sometimes enthusiastically) since windows 3.0 running in real mode on a 286. I have at least tried every O/S since then. I have been a windows developer since windows 3.1. NEVER before windows 8 did I have to search Google (when Bing proved completely useless) to learn how to close an app, or do much of anything really. This is by a very WIDE margin the most unfriendly, un-intuitive O/S I have ever seen. As an experiment, since MS claims this is aimed at "my mother" I installed it on a laptop for my wife - a MAC user who can do basic things on a PC but prefers the MAC. She hates it. She can't do anything without help, even after switching to 8.1, and adding classic shell, and populating her desktop she hates it since it keeps throwing her into these crazy metro apps that she cant close and can't find a way to get out of.
MS needs to abandon this horrid abortion and go back to the windows 7 desktop, if they want to keep metro on the phone - fine, even on a tablet most of my coworkers live in the desktop, this either needs a LOT of help form some poached Apple UI people, or it needs to be gone.
MS has FAILED utterly to address either the casual user or the pro - this thing needs to die.