Fee structures and cost structures (Score 1)

When I was in university doing my business degree, I did a work term at an accounting company and was assigned to a water rate study that a small town was doing. Basically they crunched the numbers and came up with a fee structure to match their cost structure. They did this every few years. Electric utilities do the same thing. Really, these guys should do the same. None of this crap where they try this and then try that, and then send people emails or throttle bandwidth or such stupidity. Crunch the numbers and offer a sensible flat-rate plus usage price. People are used to that for electricity and water and long distance and all that. They "get it" that these things are reasonably cheap, but if they waste them gratuitously, it will cost them more.