The proper procedure is to call you credit card company (the financial institution that issued the card to you) and have them start a chargeback for "goods not recieved". That will take the money away from Dell and most likely get their attention and more than likely to have them contact you.
for those interested. The Godzilla statue is located in Hibiya, Tokyo. Directly infront of the original Toho theater. Now known as the Toho Hibiya Building. (the orange building under the cross. The indicator is the location of the statue)
http://map.yahoo.co.jp/pl?type=scroll&lat=35.67029086&lon=139.76332388&sc=2&mode=map&pointer=on
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